Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No High/Extreme quality streaming in mobile?

No High/Extreme quality streaming in mobile?

For some reason, I opened Spotify today on my iPhone and for streaming options, High and Extreme quality disappeared. I can still offline sync at Extreme quality, but the streaming options are gone.

 

I've never seen this happen before. The UI is still 'clean' as in it's not a glitchy mess, the options are just gone. Any suggestions?

Reply
1 Reply

Hey @dimensionnull!

 

Try logging out of Spotify, restarting your device (by holding the Home + Lock buttons together for 10 seconds), then log back into your account.

If the options still aren't showing, try reinstalling the app.

 

If that doesn't work, can you let us know the version of Spotify and iOS you're running?

 

Let us know how you get on 🙂

Suggested posts