No more premium

[Keenenk98]

A few days ago I tried to listen to one of my saved albums on my premium account & it wouldn't let me select the song of my choice it kept forcing me to shuffle instead, as if I was using a free account. So I checked my account settings & it's says "Subscription - Premium" I'm not sure what that means now but I know that I can't listen to the songs I want with our having to shuffle. I tried deleting & reinstalling the app but is still wouldn't work please help me .

[ErickRGuetta]

I'd recommend you get in touch with Support so they can help you with this issue. 

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.