No music available in iOS 7

[klinetic12]

Just downloaded the spotify app (v2.4.0.1822) and logged into my free account.

Opened search and started typing an artist.

"An error occurred."

Opened browse.

[ellipsis] Does not load anything.

Opened "Your Music".

No playlists and "Starred" playlist displays "Loading..."

I've tried creating a new account, restarting my iPhone, redownloading the app, and toggling Wi-Fi off and using data.  None of these methods have fixed the issue.  Before I try upgrading my phone to iOS 8 (and lose all of my settings) I wanted to ask for help first.  Hopefully this is an application issue or there is another solution out there I haven't tried yet.

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[klinetic12]

Thanks for the quick reply, but I finally fixed the issue by clearing my Safari cache, as explained here:

https://community.spotify.com/t5/Help-iOS-iPhone-iPad/iOS-Troubleshooting-Spotify/td-p/105341