Nothing loads in my app

[Ivanca55]

Plan

Premium

Country

Venezuela (USA account)

Device

iOs 5S

Operating System

iOs 12.4.1

My Question or Issue

Two months ago, my iOs app started not letting me search any songs in the search bar, reaching to the point where I can only add songs to my playlists if I find them in the Home playlists, I also can’t enter any artists’ page. In the photos you can see the problem, I waited for it to load like 2 minutes and it just doesn’t do anything. I was hoping Spotify could fix this soon but I just lost all hope. First photo is the search bar, third photo is when I click to see an artists page, Any recommendations please?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[MattSuda]

Good news!

Spotify is now available in Venezuela

You can read more info in this Spotify news article:

Spotify Expands to Six More Countries Around the World