Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Nothing loads in my app

Plan

Premium

Country

Venezuela (USA account)

Device

iOs 5S

Operating System

iOs 12.4.1

 

My Question or Issue

 

Two months ago, my iOs app started not letting me search any songs in the search bar, reaching to the point where I can only add songs to my playlists if I find them in the Home playlists, I also can’t enter any artists’ page. In the photos you can see the problem, I waited for it to load like 2 minutes and it just doesn’t do anything. I was hoping Spotify could fix this soon but I just lost all hope. First photo is the search bar, third photo is when I click to see an artists page, Any recommendations please?

 

968FC7E4-61AF-4F6C-B233-AE1B56679014.png
25AE2DEB-351A-4789-9D48-65B4CF0FC6D7.png
98C98659-C708-4081-86FE-0B7D69D9B544.png
Who Me Too'd this topic