Off line syncing just hangs then times out

[Dethers]

I am a premium customer how now can not sync music to listen to offline on my iPhone. I am reluctant to delete and reinstall the app as I don't want to lose my existing offline playlists. All attempts to sync tracks to offline lead to spotify hanging before timing out. A response would be appreciated

[meahtenoha]

Hi Dethers - Sorry to hear you're having a bit of trouble. Can you confirm exactly which Spotify app version you have installed?

A clean reinstallation might be necessary to ensure you're on the latest update. 

[Dethers]

I'm running the 0.6.0.181 app with the spotify core 0.7.1.6554 Thanks for response so far

[Liam]

I just noticed that this is in the Android section when you say you're using an iPhone 😉

I'll ask someone to move it over to the iOS section 🙂

Do you have more than 3,333 tracks downloaded to your device? That is the maximum number of tracks that can be downloaded to each offline device 🙂

[Dethers]

No not nearly at that level of tunes synced. I tried unstarring existing playlists to generate more space but no luck. The phone try's to sync and simply hangs before timing out. Appreciate a move to iPhone section, ta

[Dethers]

Hello is there anybody there???? Getting fairly cheesed off with lack of response.

[Liam]

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@Dethers wrote:
Hello is there anybody there???? Getting fairly cheesed off with lack of response.

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It is midnight in 45 minutes 😉 

I think this could be a bug. I'll report it 🙂 

[Peter__ · Accepted solution]

Did you try following all of the steps outlined in the iOS Troubleshooting Guide including the clean reinstall? 

I know it is a real pain, but it might help.

Peter

[Dethers · Accepted solution]

Thanks Peter, clean reinstall solved my problem

[Liam]

Just moved this to the iOS section for you 🙂

[Peter__]

Awesome 😄

Peter

[Dethers]

Thanks for the help, please feel to move conversation to iPhone page as it might help others with the same problem. My systems seem stable so fingers crossed!