Ongoing iOS issues with the app and accounts

[ONENINESEVENSIX]

Plan

Premium

Country 

USA

Device

iPhone 11 Pro

Operating System

iOS 13.7

For the past week and a half - and at increasingly less sporadic intervals across the year thus far - the Spotify app has either been freezing altogether. Lagging longer than 5-6 in some cases 10 mins. Not responding at all. Randomly skipping songs. Randomly playing songs while not on shuffle mode. Showing as Offline for extended periods of time even while connected to WiFi. And plethora of other bugs that in the last 7-10 days have made the app trash. 

i appreciate background updates occur and when things fall out of sync such issues can arise and are often fixed with updating my device or the app. On such occasions I’ve troubleshot things and they’ve worked.

This latest spate of issues has me quite bluntly exacerbated with the ongoing poor and buggy performance of what was at one point a great platform for music. I’m not sure what the back end money is being invested in but it is becoming obvious the infrastructure and performance of the app and the ability to constantly drive and engage listeners is not one of them.

I have literally followed to the latter every trouble shooting process as outlined either on the brands own site or via subreddit suggestions and the like. Still today, just skipping a song on one playlist with NO other apps opened caused the entire app to freeze. For no reason. To the point where I had to close it. Open it. Close it again due to nothing loading. Restart my device. Open it and restart the playlist.
Skipping one song became a 10-15 minute operation.

The above is just a small tranche of a growing litany of persnickety time leeching behaviors the app has presented me, and by all reports some of my colleagues, with.  
in short. What the eff is going on with your app and what is being done to Support your Clients beyond advertising to ensure that they retain their subscriptions - I’ve had mine since 2014. I get Apple Music for free now via my wireless provider and I’m seriosily considering packing in this once great app rather than allowing these beta testing sophomoric-like bugs to slide and keep paying for the “privellage”. 

support - direct support - needs to be embedded into the app. This notion of a “community” support is like Google “help” with issues becoming a game of hot potato, zero direct means of assistance, lack luster solutions that are an exercise in just re-reading the same solutions I have tried already ad nausea. 

what is the timeline for this app to be fixed for your CUSTOMERS and what actions arr

You taking Directly TODAY to address the ongoing issues that have - quite obviously-

compounded themselves to the point where your app is not only unstable. It can’t do the very thing that myself and many others pay for it to do: Play Music. Stop with all the whistles and bells and make the basics work. And stop taking your premium service members - particularly those that have been so for a long time - for granted. 

[Elena]

Hey @ONENINESEVENSIX!

Thanks for reaching out and apologies for the late reply on this.

We're very sorry to hear that you're experiencing this with the app and we wanted to double check if your issues persist.

If they do, could let us know the exact steps that you have tried so that we don't repeat anything you've already been through.

Or if you'd prefer you can take a look at this page to see the available ways to get help with the app that we offer.

We'll be keeping an eye out for your reply!

Take care.