Playlist removed when Iphone change

[Ricocco78]

Hi guys, I'm French and I have e free account.
When I had my IPhone 5S, a have created some playlists and also saved some albums, etc..
Recently I have change for an IPhone 6.
I have saved all data of ip5s and restore into ip6.
All apps works fine, etc... All messages, photos are in the new phone, Spotify is also there with my account ... But there is no more playlists, albums saved ... Etc..

**bleep** ... What happen ??
If you can help me, it will be much appreciated 😉
In French also 🙂

[tomasrex]

To recover deleted or lost playlists in this case, try going here. 

Did that work?

[Ricocco78]

Thank U for your reply.
I have already try this, and Spotify display :
"You haven't deleted any playlists"
I also try to logout and login with my email, also with my pseudo but I don't recover my playlists .. 😞

[tomasrex]

Hmm that's wierd, since your playlists should be saved on your account. I don't know what's wrong here, sorry 😞

[Ricocco78]

**bleep** ... In first I think the playlists were saved locally, in the iPhone memorie ... But it seems not, sync with the account !

So don't know.
If a Spotify engineer read my post, hope he can help me 😕

[tomasrex]

You can get help from Spotify Support in these places:

Twitter

Contact form
Facebook

I would try there for a faster response. 

Edit: You can also read this article, it might help.