Playlists disappeared from 'my music' in iOS

[ocramarco]

- I am not able to access my playlists on the iOS app via 'my music' - although they can still be accessed from my account > public playlists 

- Furthermore, the music stops after 1 minute or so, although the timer is still going.

Please help 🙂 thnks

[ErickRGuetta]

Have you tried reinstalling the app?

[ocramarco]

Thanks for your reply, but that didn't help..

It made it worse. After the reinstall I am not able to make playlists available offline. 

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[ocramarco]

Ok, I'll do that- thanks

[MattSuda]

You're welcome