Playlists lost during IPhone upgrade

[BethanyRC]

Hi there,

I recently upgraded my phone to an iPhone 7 and had all my data backed up and transferred across.

i’ce logged back into my Spotify and it’s not showing as a premium account now and has lost the majority of my playlists.  I’ve logged onto my account via my laptop and my payments are all up to date but again the playlists have been lost - all that I can access is a spotify created ‘best Of 2017’ playlist.

help!

[Sledder55]

I have same problem!

[BethanyRC]

I ended up getting onto an online chat with someone from Spotify, who was
AMAZING! All playlists back now. I’d get in touch with them 🙂

Please type your reply above this line -## ugh

[BenReilly]

Any links/emails to Spotify staff that can help me with this very issue?