Please fix the new Spotify update 8.9.18 to support Apple Watch SE with iPhone IOS 16.7.5

[gabbyshumilin]

I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.

When I click on Spotify on my watch, it doesn't open - it almost 'jitters / zooms' and then nothing. It seems stuck in a glitch. I have clicked it repeatedly and it's just not happening... it's like it really wants to open but it somehow cannot.

I have restarted my iPhone and my Apple watch. I have uninstalled Spotify on both my iPhone and watch. I have re-installed Spotify on my iPhone and Apple watch. I have un-paired the watch and re-paired as a new watch. I have been to the Apple Store and the guy there was lovely however just did the same 'restarts' as I had already done - to no avail. 

Spotify works perfectly on my iPhone 8, no problem there. Car Play works fine too.

Is the latest app update of Spotify not compatible with my Apple Watch SE because I have an iPhone 8? All of a sudden I can't open the app on the watch and it's highly frustrating. 

Any tips and suggestions would be greatly appreciated!

[Joan]

Hi there @gabbyshumilin,

Thanks for reaching out. We've moved your post here so we can assist you further.

Could you please provide us the following:

• Is this with all devices when connected to the watch or just with your iPhone? If you haven't tested with other devices, please do so.
• Does the watch work normally when used on it's own?
• Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.