Premium account changed into free account

[SWittman]

Hi,

I have been using a spotify premium account for over a year now and it always worked fine. Payments have been made regularly. Suddenly it changed to a free account. Anybody got an idea?

[Peter__]

Can you see previous months receipts on your online account?

https://www.spotify.com/account/overview/

[SWittman]

yes, but the strange thing is that february is missing...March has been paid again.

Strange! It has stopped working saturday 19.04.14.

[Peter__]

It might be worth checking your email, you should have got an email from Spotify if a payment failed for any reason.

[SWittman]

cant find one. Hope I did not delete it by mistake. Is there a way I can contact spotify directly? It does not make sence that they booked the money in march again, though, doesnt it? And why did it stop working now?

[Peter__]

Yeah, you can get in touch with the customer services team directly using the online contact form and they can have a look at your payment information. Definitely something weird going on I agree! 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[SWittman]

Great thanks for your help, I will contact them directly.

Have a good one Peter