Premium account not working

[Jlocke]

I have a premium account but its not working my playlist r still there and I've tried logging out and back in and my account status says I am a premium user but it won't let me stream any music

[Peter__]

Hey 🙂 

Can you try the steps outlined in this post and see if they can get you back up and running? 

Peter

[Jlocke]

I tried all Thea steps and it did not work my playlist is still there but it won't let me stream anything off of it

[Peter__]

Very strange! Can you try fully turning your phone off and back on again? 

Peter

[Jlocke]

I have complety shut it down and turned back on and it still won't let me stream any music and it was working jus fine last nite

[Peter__]

What is the exact error message you are getting? Also, according to your online overview when is your next bill date?

Peter

[Jlocke]

I'm not getting a error message it jus wont let me stream any music the next withdrawal comes out 6/25/13 but the jus took one out on 5/2513

[Peter__]

Strange, does it work if you connect to WiFi/3G (different networks)? 

What series of device are you using? 

Peter

[Jlocke]

I'm using a iphone5 I tried connecting to wifi 3G and lte

[Peter__]

Would it be possible to try connecting to WiFi somewhere just to see if this is a connection issue? Its very strange not to get an error message!

Peter

[Jlocke]

I can try it later on today and let u know

[Jlocke]

I connected to the wifi it's still doing the same thing

[Peter__]

Have to say this is definitely strange, hoping someone who has experience with iOS will pick this topic up! 

All I can think of is going through the full reinstallation steps in this post and see if they make any difference in cleaning the cache and everything!

Peter