Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi guys! I have been having some issues with spotify, wich i found 1 thread on, that was similar, but gave no answer. some minor differences in our problems wich might explain why i wasnt helped, anywhays, by using the template, ive written this;
Description
My playlists keep re-syncing when i re-buy spotify premium (i buy 1 month. no more, no less.). last time it did this was today, and my premium expires tomorrow according to my phone.
A more detailed description, using numbered steps
1. acquire premium.
2.thump music for 29 days, synced playlists.
3. buy new premium.
4.activate
5. start app.
6.spotify auto-resyncs.
7.lose my **bleep** and wanna throw the phone throu my wall.
What I expected to happen
To keep my playlists synced.
What actually happened
they started re-downloading
My iPad/iPhone model
Iphone 3G
Device’s Operating System
4.2.1
Is your device jailbroken?
nope. not since installous went byebye
Approximately how many playlists do you have?
about 15-20. about 6-7 offline synced.
My mobile Spotify version
the one called 4 in the appstore.
My provider and country
Telia, Sweden
My username
Maxpower700
.
The thing is, the other thread i found, it explained the resyncing problem with some facts about spotify deleting all the synced tracks when it loses premium, so it has to redownload when you buy it again, and this can be solved by buying premium a day or two before it expires. thing is, i bought it before it expired, and my, in lack of better words, **bleep**ty iphone 3G is sooo goddang slow, it can not even remotely possibly delete over 5-600 synced tracks in the few seconds it must take to register that i now have more days premium. it takes over 1 and a half minute to even launch the app! It's that slow!
so PLEASE gif some useable advice. or a straightforward but painful ''nope muchacho, you simply have to resync every time. just like you have been doing for the last 6 months''
Solved! Go to Solution.
it is on/off in offline, and i connect it to wifi atleast a gazillion times a day.
ill try to manually make it go online then. open it, check ''offline mode'', and search or sync a new track then.
Thank you for the answer!
I have a similar problem...
I have Spotify premium with automatic payment.
I have several devices and dont always open Spotify every 30 days on each device.
Instead of deleting at 30 days, why cant Spotify just disable playback till it can go online to check subscription status ?
The content is encrypted so its not like I can steal it in the meantime.
Resyncing 2000ish tracks on several devices takes an age and wastes my bandwidth.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
It doesn't really need to delete it... its encrypted so you can't play it without the subscription.
All that needs to happen is to wait till user is back online to re-authorise
This would avoid a lengthy re-download process.
In addition, I also discovered Apple devices pause download when screen is locked... making it even more inconvenient to have content deleted merely because you haven't been online in a while.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…