Premium not working on iphone

[henryTam]

Hi, 

I recently bought a subscription but my iphone 6 still says that I am a free user. My browser says otherwise. Any ideas on how to fix this?

[MattSuda]

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.

[nspidermann]

Dear henryTam,
I'm so sorry to hear this. To fix this, uninstall the Spotify app and reinstall. Then log in and it should say you are premium.
Hope this helps,
nspidermann

[qseanq]

i am still getting that i am free account when i have been premium for 2 years, tried all suggested fixes and nothing, i am not happy as use off line everynight when training and need sorting. Support is useless just pointsb to forum and no solution

[MattSuda]

@qseanq 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.