Premium showing up on laptop but not iPod app

[kdelafuente211]

Every three months I get a Spotify Premium gift card so my acount can be renewed. I've never had a problme with this until now- the premium account shows up on my chromebook but not my iPod. I have made sure I am logged into the same account, I have logged out a few times. I even deleted the app and redownloaded it. My iPod Spotify is still saying I have a free subscription. Help!

[Maxim]

Hey @kdelafuente211,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[kdelafuente211]

I have tried all of these and verified its the same account as on my
laptop. Is it possible that this is a glitch? ##- Please type your reply
above this line -##

[Maxim]

I'd recommend reaching out to the Spotify Support team to help you locate your second account (if there's one). Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.