Problems with an album

[luismdaza99]

Hi I can not hear the full album titled Fénix from Nicky Jam Please someone who fix this situation or help thanks

[MonicaM_Bogota]

Hi, @luismdaza99!

Welcome to the Spotify Community.

Could you let us know if you've downloaded this album to listen in Offline Mode? If so, please follow these steps:

1. Log in to your account page on our website and click Offline devices in the menu on the left.
2. Click REMOVE ALL DEVICES.
3. Reinstall the app with the steps here.
4. Save your offline tracks again.

Don't hesitate to drop us a message if you need extra help.

Have a great week 🙂