Queue Button Not Working!

[Trevorlyons]

Plan - Family 

Free/Premium - premium 

Country - USA

Device

iPhone 11 Pro Max

Operating System

(iOS 13.3.1)

My Question or Issue

Basically when I press the queue button on the bottom of the screen nothing happens. I also tried (many many times) to press the three dots on the top right and hitting “Go to queue” but all that happens is the menu disappears and I don’t get to see my queue. This is really frustrating when I’m trying to set up some songs to listen to before I workout/shower/etc. Extra points if someone has a solution that didn’t include deleting and reinstalling the app as I have about 22 GBs of music downloaded right now. Any help is appreciated! 🙂 

[bsitzman32]

I’m having this problem too 😕 tried deleting and reinstalling the app and it didn’t fix the problem either. Please Spotify fix this soon!

[Ivan]

Hey there @Trevorlyons and @bsitzman32, 

Thanks for reaching out to the Community about this. 
 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE. 

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions. 

[Trevorlyons]

I figured out that if you only use the bottom right button to go to queue instead of hitting the thing with the three dots then it works. But if you hit the three dots and then go to queue it messes it up and you have to quit out and restart Spotify. Idk maybe this will help someone else but it’s working for me right now. 

[bsitzman32]

@Trevorlyons this solution worked! Thank you!

[kayleighef]

i only ever use the button on the bottom right and it periodically does exactly everything listed above 😕 closing the app fixes it but it’s annoying. not sure what triggers it either

[Jeremy]

Hi there @kayleighef,

Thank you for your reply in this thread.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you let us know which device/devices this occurs on?

We'll keep an eye out for your reply.

Cheers!

[kayleighef]

i’ve done a reinstall before and it still persists unfortunately. it’s happened on multiple phones for me as well on my old iphone 11 pro, and now my iphone 12 

[MafeG]

Hi @kayleighef,

Thank you for your swift reply. 

We understand you already reinstalled the app, but can you make sure you did perform a clean reinstall? This one is more thorough than a regular one.

Also, can you log in to your app with another account, such as a friend's or a family member's to see if the issue persists?

Keep us posted.

[sporchify]

Hi. Same problem here on pixel 4a. I never got to fix the issue btw - the queue button it's always locked/greyed out. I also performed a factory reset of the phone, reinstalled Spotify app and from the first start the queue button was already broken, never started working. These issues started about an year ago for me, when I had another phone (redmi note 9). Please help 🙂

[MafeG]

Hi @sporchify,

Thank you for posting on this thread!

Could you access your account using a different device to see if the issue persists? 

Also, can you log in your device with another account, such as a friend's or a family member's to see if the issue persists? Alternatively, you can create a free account here, just make sure you're logged out of your own account before creating a new one.  

Please run these two tests and let us know how they go, this can help us get more insights about the issue.

Keep us posted.

[sporchify]

Hi, the problem kinda of diseppeared after my comment on this blog. Almost instantly. If it's related at my post here, thank you a lot 😄 I'd loved to know it before as I was following similar issues silently. It's now working as it should, it was a really long time without the ability to use the queue 🙂

[Elena]

Hi @sporchify,

Thanks for keeping us in the loop!

We are happy to hear that your issues has been resolved. We recommend you to always keep your apps updated to the latest versions available, as this will ensure you will receive all the new features and the fixes for known issues.
 

If you need a hand with anything else, the Community is here for you.

[conordcallaghan]

Maybe you consider doing something about reports instead of telling us to reinstall and add it to the board

Tired of coming on here and seeing the same problem bothering users years ago. Why do i pay 10 bucks a month for this

[Jeremy]

Hi @conordcallaghan,

Thank you for your reply and feedback in this thread.

The reason why we'd like you to try with a clean reinstall is because there's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, can you have someone log in with their account on your device - such as a friend or a family member to see if the issue persists? This will help us understand if it's account related or not.

Keep us posted.

Take care!