Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Queue on iPad

Queue on iPad

Premium

Germany

 

Device

iPad Pro 

Operating System

(iOS 11.4.1)

 

My Question or Issue

 The current track in the queue is not displayed on iPad (on the iPhone he appears) What is wrong?

Reply
6 Replies

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Could you attach a screenshot of the issue you're having? ๐Ÿ™‚

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Hi,

thank you for swift reply.

The Software is based on

iOS 11.4.1
Spotify Version 8.4.67.665



*snip*

Hey @user-removed,

 

Does this issue happen if you try another network connection?

 

If possible could you try singing in on another iPad with similar specs with your account or maybe you can try signing in with another accunt on your current one.

 

If you can, please share a screenshot of the issue you're having ๐Ÿ™‚

 

Thanks!

Hi, it concerns the Version 8.4.67.665

The Version 8.4.62.490 works without this issue.


Hey @Loxer,

 

Iโ€˜m having the same issue (see attachment) on iPhone 5S, running Spotify-Version 8.4.67.665

 

Hard reset of device and reinstalling app didnโ€˜t help. Different network also makes no difference, the issue persists.

 

Thanks!

 

C7190593-1E97-47DA-BCD9-66BAEFD1E175.png

Hey guys,

 

Sorry for the delay.

It appears that Spotify knows about this and they're working on it. They should come up with a fix very soon ๐Ÿ™‚

 

Thanks! 

Suggested posts