RW/FF is not working from the Car via Bluetooth

[YJDo]

Plan

Premium

Country

Canada

Device

iPhone15

Operating System

iOS 17.2

My Question or Issue

Spotify (version 8.8.96.395) supports RW/FF feature (according to the BT log) and can see those buttons in the car. However, when selecting either RW/FF on Car side, Spotify keeps sending "Playing" state instead of changing its state to Rewind or FastForward.

Please check this issue and help to solve it.

[Joan]

Hi there @YJDo,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on that iPhone? Does it work when controlling the playback in the car with a different device?
• When did this start happening? Was only after updating to the version you mentioned? Did it work before?
• Does it work with other connected devices besides the car.
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.