Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69406 Views
  • 16 replies
  • 37 likes
  • 69406 Views
  • 16 replies
  • 37 likes

Superuser Contribution CarPlay causes music to change

PlanPremium (family plan)CountryUSA but living in Japan (phone is using an eSIM with US phone number through Google Fi)DeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueWhen connecting via bluetooth to my car, it transitions to Carp...

  • Casual Listener
  • Plan Premium (family plan) Country USA but living in Japan (phone is using an eSIM with US phone number through Google Fi) Device iPhone 13 Pro Max Operating System iOS 16.6   My Questi...
  • Ivelina
  • Moderator
  • 2093 Views
  • 12 replies
  • 4 likes
  • 2093 Views
  • 12 replies
  • 4 likes

Superuser Contribution spotify keeps pausing after 10ish seconds

Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...

  • Casual Listener
  • Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...
  • asaraludu
  • Casual Listener
  • 23639 Views
  • 8 replies
  • 1 likes
  • Account
  • 23639 Views
  • 8 replies
  • 1 likes

Superuser Contribution Songs ending early when cast to TV

Devices:Iphone 13 pro maxLG TV My Question or IssueWhen using the spotify LG TV app accessing our spotify account off a IPhone 13 Promax the last 5-10 seconds of the playing song is cut off and the next song begins. It happens regardless of the playl...

  • Casual Listener
  • Devices: Iphone 13 pro max LG TV   My Question or Issue When using the spotify LG TV app accessing our spotify account off a IPhone 13 Promax the last 5-10 seconds of the playing song is cu...
  • Novy
  • Moderator
  • 20777 Views
  • 107 replies
  • 28 likes
  • 20777 Views
  • 107 replies
  • 28 likes

Superuser Contribution Why is the search bar in the likes songs playlist for the app gone? iPhone

For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.

  • Visitor
  • For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.
  • JST77
  • Casual Listener
  • 15027 Views
  • 20 replies
  • 18 likes
  • 15027 Views
  • 20 replies
  • 18 likes

Superuser Contribution Group session not in sync

PlanPremium (Student)CountryNetherlandsDeviceIphone 11 Pro Max & Iphone 8 PlusOperating SystemIOS 14.3 My Question or IssueMe and my girlfriend tried to do a group session but it is out of sync like half a second we tried everything (reinstalling spo...

  • Newbie
  •   Plan Premium (Student) Country Netherlands Device Iphone 11 Pro Max & Iphone 8 Plus Operating System IOS 14.3   My Question or Issue Me and my girlfriend tried to do a grou...
  • Märcu
  • Casual Listener
  • 15449 Views
  • 8 replies
  • 1 likes
  • 15449 Views
  • 8 replies
  • 1 likes

Spotify Defaults to Old iPhone

PlanPremiumCountryUSADeviceIPhone 8 and iPhone 12 Pro Max I can’t seem to find the answer to this question anywhere, so here goes. I have the more limited 1 device at a time plan, and when Wrapped released, I discovered that my primary device is my o...

  • Newbie
  • Plan Premium Country USA Device IPhone 8 and iPhone 12 Pro Max   I can’t seem to find the answer to this question anywhere, so here goes. I have the more limited 1 device at a time plan, ...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Shuffle play all playlists on mobile

Premium USA Device(iPhone 7)Operating System(iOS 13.5.1) I have many different playlists in a Playlist Folder. Some playlists are ones that I've made and some are ones that I subscribe to and get updated weekly (ie, NPR New Music Friday). On the desk...

  • Music Fan
  • Premium  USA   Device (iPhone 7) Operating System (iOS 13.5.1)   I have many different playlists in a Playlist Folder. Some playlists are ones that I've made and some are ones ...
  • Uppuli
  • Newbie
  • 9918 Views
  • 8 replies
  • 24 likes
  • 9918 Views
  • 8 replies
  • 24 likes

Superuser Contribution Progress bar disappeared, no repeat/shuffle button, no previous button, queue not available

PlanFreeCountryIndia DeviceiPhone 11 Pro MaxOperating SystemiOS 16.5 My Question or IssueThe latest update changed the entire UI. No shuffle button, no repeat button, no progress bar, no previous button, no queue available, can’t click on certain lyr...

  • Casual Listener
  •   Plan Free Country India   Device iPhone 11 Pro Max Operating System iOS 16.5   My Question or Issue The latest update changed the entire UI. No shuffle button, no repeat ...
  • kyt3
  • Newbie
  • 888 Views
  • 7 replies
  • 0 likes
  • 888 Views
  • 7 replies
  • 0 likes

Superuser Contribution Add to queue button vanished under ‘new episodes’

PlanPremium CountryAustralia Device(iPhone 12 pro)Operating System(iOS 16.1) Since the app update this week the ‘add to queue’ option under My library - podcasts and shows - new episodes has vanished. It’s really annoying having to tap in to each epi...

  • Newbie
  • Plan Premium   Country Australia    Device (iPhone 12 pro) Operating System (iOS 16.1)   Since the app update this week the ‘add to queue’ option under My library - pod...
  • Helperboi
  • Newbie
  • 970 Views
  • 5 replies
  • 2 likes
  • 970 Views
  • 5 replies
  • 2 likes

Spotify premium not playing on iphone with 3 months free. Only plays on desktop. Help?

PlanFree/PremiumCountryUKDeviceiphone 7Operating Systemios 15.8 Windows 10Spotify premium not playing on iphone with 3 months free. Only plays on desktop?. Help?

  • Newbie
  • Plan Free/Premium Country UK Device iphone 7 Operating System ios 15.8 Windows 10 Spotify premium not playing on iphone with 3 months free. Only plays on desktop? . Help?  
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not playing on iphone or Windows desktop

PlanPremiumCountryAustraliaDeviceiPhone 12, and Dell Latitude laptopOperating SystemiOS 10, Windows 10 My Question or IssueFor the past month or so ive been having issues with playing podcasts from Spotify. I press play and nothing happens, regardles...

  • Visitor
  • Plan Premium Country Australia Device iPhone 12, and Dell Latitude laptop Operating System iOS 10, Windows 10   My Question or Issue For the past month or so ive been having issues wit...
  • Elena
  • Moderator
  • 965 Views
  • 3 replies
  • 0 likes
  • 965 Views
  • 3 replies
  • 0 likes

My + icon has now reverted back to a heart icon.

On April 12th, I noticed that my Spotify.app has reverted back to using the old icon. I was just getting used to the change from the to the + icon, along with the new features that I actually liked. Now the app has reverted back to the older method w...

  • Casual Listener
  • On April 12th, I noticed that my Spotify.app has reverted back to using the old ❤️ icon. I was just getting used to the change from the ❤️ to the + icon, along with the new features that I actua...
  • Marigirrafess
  • Newbie
  • 2709 Views
  • 6 replies
  • 0 likes
  • 2709 Views
  • 6 replies
  • 0 likes

Old phone

PlanFreeCountryU.S.DeviceiPhone 6Operating SystemiOS 12.5.7 My Question or IssueHi! I’m a 15 year old who really enjoys his music, but afternoons receiving a hand-me-down phone I have found that I have not been able to download Spotify. This really f...

  • Visitor
  • Plan Free Country U.S. Device iPhone 6 Operating System iOS 12.5.7   My Question or Issue Hi! I’m a 15 year old who really enjoys his music, but afternoons receiving a hand-me-down pho...
  • kaworu_bloodpaw
  • Roadie
  • 1147 Views
  • 1 replies
  • 0 likes
  • 1147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile data used although song is downloaded

Today I found out that spotify uses about 1 MB of my mobile data for 3 minutes of music even though the song is downloaded. Is this a Bug?I use the latest versions of the spotify app (8.4.3.884) as well as IoS (10.3.2) with an Iphone 6.Anybody with a...

  • Regular
  • Today I found out that spotify uses about 1 MB of my mobile data for 3 minutes of music even though the song is downloaded. Is this a Bug? I use the latest versions of the spotify app (8.4.3.884) ...
  • italdesign
  • Newbie
  • 23169 Views
  • 17 replies
  • 1 likes
  • 23169 Views
  • 17 replies
  • 1 likes

Superuser Contribution Disable Smart Shuffle in Liked playlist

Please please please fix the smart shuffle feature. I’m tired of using it. I have my Playlist the way I like it. Not how an algorithm thinks I will. In the likes Playlist, the smart shuffle turns back on the second I minimize the app. please just let...

  • Casual Listener
  • Please please please fix the smart shuffle feature. I’m tired of using it. I have my Playlist the way I like it. Not how an algorithm thinks I will. In the likes Playlist, the smart shuffle turns bac...
  • MarimoTM
  • Casual Listener
  • 683 Views
  • 4 replies
  • 8 likes
  • 683 Views
  • 4 replies
  • 8 likes

Superuser Contribution Volume Issue Since Updating to iOS 17.1.2

PlanPremiumCountryIrelandDeviceiPhone 13Operating System(iOS 17.1.2 My Question or IssueSince updating my iOS to 17.1.2, when I’m listening to Spotify (always using headphones) and I stop play, when I restart play again the volume is really low.

  • Casual Listener
  • Plan Premium Country Ireland Device iPhone 13 Operating System (iOS 17.1.2   My Question or Issue Since updating my iOS to 17.1.2, when I’m listening to Spotify (always using headphone...
  • Urfe
  • Newbie
  • 516 Views
  • 2 replies
  • 2 likes
  • 516 Views
  • 2 replies
  • 2 likes

Superuser Contribution App crashes / freezes / doesn't load, even after 8.8.82 update

Updated to 8.8.82, updated to iOS 17.1 and still have the exact same issues as addressed in this thread. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes constantly. I'm on an iPhone 13, Premium plan, USA. N...

  • Regular
  • Updated to 8.8.82, updated to iOS 17.1 and still have the exact same issues as addressed in this thread. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes co...
  • briantroy
  • Casual Listener
  • 3114 Views
  • 18 replies
  • 3 likes
  • 3114 Views
  • 18 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Cellular Streaming Quality Lower After iPhone/Mobile Plan Upgrade

I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded. PlanPremiumCountryCanadaDeviceOld: iPhone SE (gen 1) (4G/LTE)New: iPhone SE (gen 3) (5G) ...

  • Music Fan
  • I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded.   Plan Premium Country Canad...
  • Eni
  • Moderator
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to activate Smart Shuffle

I‘m using „Premium Individual“ on a iPhone (iOS and Spotify App updated).Short time after activating Smart Shuffle I get the error message that it is not possible to activate it. I have this problem since a week or two. Before I was able to use it.

  • Casual Listener
  • I‘m using „Premium Individual“ on a iPhone (iOS and Spotify App updated). Short time after activating Smart Shuffle I get the error message that it is not possible to activate it. I have this proble...
  • Joan
  • Moderator
  • 770 Views
  • 3 replies
  • 0 likes
  • 770 Views
  • 3 replies
  • 0 likes