Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The spotify radio will not load on my iphone 4s running 5.1.1 nor will it give me the chance to search within the Radio tab of the app. I'm running on AT&T 4G
I have tried with no success:
Launch radio from playlist
Launch radio from single song
Close all background apps
Re-install on the iphone
Hard Reset of the iphone
The app will play my playlists and other search music with no problem but the Radio just doesn't want to get passed the loading screen. The radio works fine on my wife's iphone.
Solved! Go to Solution.
Hey Everyone, I've found a solution for my phone.
Again, I am on an iPhone 4s running 4G.
What I had to do was restore the iphone. I restored it as a "new" phone, not from backup. Re-downloaded Spotify and it's updates and I was good to go. I know have the fully functional radio over cellular and wifi.
Hope this works for you as well!
I did some messing around and got it working
ios 6 - iphone 4s - 3g (I did the following steps on cellular not wifi)
hi all
can't find a way to have the new radio feature working on my iPad 2.
currently running iOs 5.1.1 and Spotify 0.5.2, device was rebooted and app un- then re- installed
the app works properly except the radios, the radio tab would only show an infinitely rolling wheel.
are some other users experiencing the same trouble ? a clue, anyone ?
me 3. spinning wheel of death on my iphone
Same here, but only on ipad 2. On iphone 4s it works fine...
Didnt work. Tried to reinstall the app 2 times, didnt work neither...
I don't know why this was marked as a solution, the issue still remains.
I can verify it works on wifi, but does not work over 4g.
My using iPhone 4 (5.1.1) and can NOT use radio over 3G, its stuck on loading screen. It works fine on Wifi, but 3G is a dead screen with a loading synbol.
I wish they can fix this soon. Radio not working over 3G is useless for a mobile device.
My radio worked the first day one my iphone ios 5.01 then yesterday started having problems and today all I get is the loading symbol. I hope they are just overloaded and can fix this soon. I hope this isn't something thats going to continue because Spotify didn't account for all these new free users consuming all the bandwidth, etc. I have been a paying customer since the beginning..I really like Spotify ....and will give them a few days to get this straightened out. Oh and its not working on 3g or wifi.
iPhone 4 with 5.1.1 and over both 3G and Wifi radio just sits on the loading screen forever.
Have even tried removing the app completely and reinstalling, and many reboots, will not work at all
Having same problem. Signed up on friday and it worked for a few hours. Ever since then, it keeps showing loading symbol. Ipad 2, wifi, IOS 5.1.1
please make sure they review the fact that it is not working on 3g or 4g for the majority of us in this thread.
For me It works fine on Wifi, but doesnt get pass loading screen when using 3G on my iPhone 4(5.1.1)
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…