Ongoing performance issues on iOS devices

[LukeTR2000]

Using a Pioneer DEH-S410BT aftermarket radio with microphone using firmware 8.27 released 17/01/2022 (latest as of 12/02/2024 @ 23:50 GMT) in a Vauxhall/Opel Agila S-AC 2011 (Suzuki K10B engine) with connections supplied by connects2 to iso and steering controls.
Bluetooth seems to prioritise Apple Music app over Spotify. While Spotify does appear to play, radio says pause on screen and progress bar for song play progress bar seems to be missing. This has been the case since iOS 17.3 and 17.3.1 (21D61) using Spotify Version 8.9.12.541, iPhone SE 2020 (A2296 - MHGV3B/A)
I am aware that Spotify has ended dedicated Spotify app connect support as of May 2022 however this wasn’t affecting the way I was using the radio to play music as I was using bluetooth.
Radio also no longer detects the radio as being an iPhone as it used to prior to updates (though this only became detectable in iOS 15.3)

Troubleshooting steps taken:
Reset radio,
Unpair and re-pair devices from each other
Delete and reinstall Spotify (seemed to work but for limited time)
Reboot iPhone and turned car ignition off and back on to initiate radio reboot

 

 

[MateusM]

Hi there @LukeTR2000! Sorry for the late reply and welcome to the Community!

I understand you’ve already tried reinstalling. However, I’d like to suggest a clean reinstall by following these steps as this is more thorough than a regular one and can help get rid of any cache that might be causing trouble.

Also, it would be worth it to try testing your Spotify account on another device (mainly iOS) to see if the issue persists.

Please let me know how this goes.

/Mateus

[LukeTR2000]

I've managed to work on the issue and I have found that it could be an iOS fault as I keep getting a popup that I only see when I get to my destination without music playing through the radio which asks if I want to Allow Spotify to communicate with DEH-S410BT (the bluetooth name) but it won't let me accept once I unlock the phone and there's nothing in the bluetooth settings or bluetooth privacy settings so I'm just at the will of my phone for some reason.

[AlejaR]

Hey @LukeTR2000,

Thanks for your reply and for the info shared.

There are a couple of things you can double-check to see if you notice any changes. You can try:

• Providing Spotify access to your local network. Go to iPhone Settings > Spotify > Local Network, and toggle it on.
• Checking USB MTP setting is turned off on your radio unit. Some sources such as Spotify or your iPhone won't be available if the USB MTP is set on. To find this setting, press the M.C. dial to display the main menu> turn it to select SYSTEM settings> press to confirm. You can learn more by taking a look at the guide for your radio unit.

If this continues to happen, it might be worth reaching out to Apple support to see if they can add some insights into this behavior.

We'll be on the lookout!