Recently played artist not updating AGAIN.

[jojofly]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

this is an ongoing issue, it’s been fixed but this morning it wont update again. 

[L00k4me]

Getting the exact same issue AGAIN!

In fact it’s happening almost daily, recently

played is either all over the place or it’s completely missing several songs and then suddenly it will be okay again.

Today it hasn’t updated for over 4 hours!

[jojofly]

Mind has not updated since yesterday morning. 
this is an upsetting. 

[Eni]

Hey there @jojofly and @L00k4me, 

Thanks for reaching out about this. 

First up, it's well worth running a clean reinstall on your devices to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, we suggest that you try restarting your devices and try again. 

Keep us posted on how it goes.

[jojofly]

Hi @eni  i just did it, but it did not do the trick.

it only updates when i listen to certain artist but not when I listen to a playlist with different artists. The others are still missing from my recently played artist since yesterday.

[Eni]

Hi there @jojofly, 

Thanks for letting us know that. 

Could you let us know if this happens across devices or only on a specific one? Also, would you mind trying on a different one to check this?

In case the issue persists across all devices, we recommend trying with a different network, for example creating a hotspot on your phone and using that - if that's possible.

Keep us in the loop 🙂

[jojofly]

I always use my phone ( iphone Xr) with my data (4g) or wifi. It seems like this is an occurring issue. It was fixed 2 weeks ago but then again it starts not updating again. 
thanks

[Kleeblatt837]

I have the same issue. 

[L00k4me]

Have uninstalled and reinstalled the app several

times today and it hasn’t worked, cleared cache, logged in and out, everything. Nothing has worked.

Edited to add I have also tried using Spotify on my mobile data and on WiFi, still not working.

[Kleeblatt837]

Same for me. It's still not showing my last played songs since yesterday.

[Eni]

Hey everyone, 

Thanks for bringing this to our attention again.

We’ve passed your info on to the relevant team, who are currently looking into it.

In this case, make sure to leave a +VOTE and Subscribe to this Ongoing issue for any updates. It would also be great if you could leave the requested information in the thread as well 🙂

If you have any questions we're always one reply away.

Cheers!

[plazadelmar]

Mine stopped updating on Macbook Pro OSX for the last 24 days.

[jojofly]

Can we get an update to this? It has been two days. This is frustrating already.