Sharing to Facebook not working with iOS 15.5

[cdiony]

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all. 

Using an Android phone works. 

Attached 2 images for reference. The image with album artwork is done using an Android phone. The other image (blank) is using iPhone 13 pro max with iOS 15.5. 

Spotify version is latest at 8.7.42.1716

Thanks

[OscarDC]

Hey @cdiony,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

Since the feature is working on a different device, it could be related to some damaged cache stored on your iPhone. In this case, we'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful getting rid of any corrupted files that might be causing issues.

Also, we'd suggest checking on your device if both apps had all the permissions required toggled on. If so, restart your device and try again.

Hope this helps. If something else comes up, the Community will be here for you. 

[cdiony]

Thanks and have done all recommendations. Issue still persists

[Eni]

Hey @cdiony,

Thanks for your reply.

Would you mind asking a friend or relative to log in to their account on your phone to check if they can replicate this? 

Also, we'd like to know if this started happening after a specific event such as an update either of Spotify or the OS of your phone.

Keep us posted.

[cdiony]

Eni, thanks for the response. Ask a friend to log on my Spotify and can replicate it. Similarly the same also happens on his account and iPhone. 

Not sure if this is due to iOS or Spotify updates as I never use share function till now. 

[tmeffort7]

iPad software version 15.5

Posting an album or song to Facebook News feed is now blank from my iPad. It still works from my android phone. Seen others reporting this issue. Please fix this, it is very annoying.

[Dian]

Hey @cdiony,

Thanks for the extensive description and the reply.

Could you share the device details of your friend? We need the iOS version and the Spotify version installed on the phone.

We will then relay this to our tech team and they'll have a look at it.

Looking forward to your reply,

Cheers!

[cdiony]

Hi Dian 

Same as mine. 13 Pro Max, Spotify version 8.7.42.1716. 

To add on, no issue when sharing as a link or copy and paste. Just no image when choosing Facebook feeds as sharing method. 

Thanks

[Maranychan]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

How come every song I try to share to my Facebook feed only shows the title of the song but doesn't show the song image??