Shazam won’t link to Spotify app

[Andrep42]

When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?

[ribezaz]

Hey! All good? Welcome to the Spotify Community!

The Connect option in Shazam settings will only appear in countries where Spotify is available. If you can't see the Spotify option on Shazam music pages, go to Shazam Settings and make sure you're signed in.

If you're having trouble opening or syncing with Spotify, try disconnecting Spotify in Shazam's settings, restarting both apps, and reconnecting.

Keep me posted if you still need help!

Cheers,
ribezaz 🎶

[Andrep42]

1. The connect option is there and Spotify is available. I’ve also disconnected and reconnected multiple times.
2. My issue is that Shazam sends me to the Spotify web player instead of the actual app

[ribezaz]

Hey @Andrep42 !

Are you using mobile or desktop?

[Andrep42]

Mobile 

[ribezaz]

Right!

I believe this behavior is happening because you are not logged into Spotify at the time Shazam redirects you to the browser. Could you check this?

Keep me informed!

[Inc0nsis10cy]

Hey,

I’ve been having the same issue since March. This is when I started using iPhone 15Pro. Meanwhile, everything works perfect on my other iPhone 13Pro. So I assume this is smth to do with the new iPhone, despite having the same iOS, Spotify and Shazam versions installed on both old and new phones. 
Tried everything recommended by spotify support website, but the problem persists. And it doesn’t matter if I’m logged in to the web player or the app or not. The click on the spotify button in shazam redirects me automatically to the web player. Moreover, it won’t open the song I clicked. I get the blank spotify page saying “Play what you like”. Well, Spotify, this is exactly what I’m trying to do here.
So far no luck in fixing this issue.

[HankDy]

I too have this issue on my IPhone 15pro. Is there a theme here? It’s running IOS 17.6.1. Could it be caused by the most recent software update?

[Viacyn]

Doesn’t change anything. Still takes you to the browser

[ribezaz]

Hello again!

In this case, then, I recommend that you contact Spotify Support directly, they usually don't take more than 48 hours to respond. You can get in touch here.

Cheers,

ribezaz

[Inc0nsis10cy]

Guys, I have a new information to consider. Have you tried sending or receiving a link to a Spotify song/album and opening it? For me it doesn’t work. Apparently, it’s not about Spotify and Shazam correlation at all. It is clearly Spotify’s issue. Let’s address it to their support, everyone!

[Inc0nsis10cy]

Update:

I asked for help from the support, they connected me with an advisor. I explained the situation and he sent me a link for clean reinstall to try as a first step and it worked out! Now it works with Shazam and follows the links in the app.

Leaving the link here:

https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485?_g...

[champagnecharly]

Great. But shouldnt it add a shazam playlist folder in spotify?  And shouldn't it also add it to the list of connected apps like it does waze? 

[jaanpht]

Fixed this issue by downloading old version of Shazam (14.29)

[#15]

I tried everything .. disconnected from both apps and reconnected then tried deleting both apps and reinstalling but it didnt work

[Thodah]

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