Shuffle not working

[Stevie_Wonder]

My shuffle isn’t working since upgrading to premium

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Andreahayes]

Hello,

Which kind of issue you are facing? Please provide more information which I can help you to fix this issue. 

[Amybradshaw]

Hello,  Log out and log back in: Sometimes, simply logging out of your account and then logging back in can resolve minor issues. Try logging out of your music streaming service and then log in again to see if it resolves the shuffle problem. Clear cache and data: If you're using a mobile app, go to the settings upsers of the app and clear the cache and data. This can help clear any temporary data or settings that might be causing issues with the shuffle feature. Update the app: Make sure you have the latest version of the music streaming app installed on your device. Updates often include bug fixes and improvements that could address the shuffle problem. Check your account settings: Some music streaming services have specific settings related to shuffle functionality. Check the settings within the app or on the service's website to ensure shuffle is enabled and configured correctly.