Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
There doesn't seem to be a Shuffle option. When you turn it on there is no option to turn it off.
This means every playlist you select shuffles songs unless you delete the app and re-install.
Is there a solution to this?
Solved! Go to Solution.
@TheRightDan wrote:
Thanks Peter - your post gave me the motivation to persevere. Removing & reinstalling Spotify solved my issue! 🙂
Glad I could help! 🙂
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Marly Do you have a premium subscription? Which device and iOS version?
What about the latest Spotify remote iOS version 2.1.1? I have checked all my playlists, shuffle is not activated. I have tried what you described but it does not work. It always plays everything by random. I have de- and reinstalled Spotify on my Mac, the Remote Helper on my mac and the Remote App on my phone. The shuffle is still activated. How can I turn this off in the latest App version? Much appreciated!
can you help as well for the remote app version 2.1.1.? much much appreciated!!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Where exactly is this Shuffle button? I'm afraid I don't see it when I click on the "i" (see below)
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I fixed all my problems by using a different app
Dear Peter: I have spotify premium and I use the remote app in version 2.1.1. Enclosed some pics to show that the layout is different. The first is the playlist. the second is the title played. the third is the titles menue. shuffle there is deactivated
dear slim4372: what app do you use instead for spotifiy to control via iPhone?
If you're using Rempteless and it's not working correctly, you'll do far better to visit the Remoteless support site as this has nothing to do with Spotify. I see someone has already asked this in their forum.
Dear jwylot: yes I have asked in the remote support site as well. I did see this thread before I found the Remote support site. Thanks
You'll have to forgive me but not only do I not see the shuffle icon in the lower right on my phone I do not see it in the photo below. PLEASE tell me what I am missing here as this stupid shuffle thing is absolutely testing my sanity!
@Jezo2 - The Shuffle toggle option is on the now playing screen in the Spotify iPhone application, which you can get to by tapping on the Now Playing bar at the bottom of your screen and then you can get to the options by pressing the little "i" symbol in the corner of that screen.
Being able to turn shuffle off is a Spotify Premium feature, so you if you have Spotify unlimited or Spotify free, the option will not appear for you.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
my iphone app does not have this option. is there another way to turn off shuffle? this is very frustrating
@cardenl - Are you using Spotify free? If so there is no way to turn Shuffle off, it is one of the restrictions of Spotify free on mobile devices.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…