Skip forward/back unavailable on certain tracks

[wvcadle]

Plan: Family Premium

Country: U.S.

Device: iPhone 12 Pro Max

Operating System: Latest iOS

I have noticed while listening to The Avett Brothers (Gleam III album) the skip back and forward buttons are absent, and only the buttons to go to the beginning or end of the track are available.  Is this artist/album/track specific, or is there another reason I can't go back or forward 15 seconds on this album?

[OscarDC]

Hey @wvcadle,

Thank you for reaching out to the Community and welcome.

The skip forward and backwards buttons are always visible in the Now playing view. This type of issue is usually related to some damaged cache stored on your device. We'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it's more thorough than a regular one and can be helpful in getting rid of any cache from previous updates/versions that might be causing trouble.

In case the issue persists after this, could you send us the URI of that specific track to investigate further?

Also, it would be great if you could send us a screenshot where we can see the missing buttons to have a better picture of the issue.

Lastly, include in your next response the Spotify version you're currently running.

We'll be on the lookout.

[wvcadle]

I performed the uninstall/reinstall but the issue persists. The URL of one of the songs is: https://open.spotify.com/track/6S22VGuDBYCeDpW6GpsEqe?si=hUleQczhRoS2HBdx6ajUPQ. I’ve also attached screen shots of the now playing screen and my Lock Screen so you can see the skip buttons are missing.

Actually, I’m having trouble uploading the screen shots. First they were too big. Then once I cropped them iOS changed the file type to jpeg which you guys won’t accept. I’ll edit on my Macbook and upload from there. 

[wvcadle]

Here are the screen shots.

[wvcadle]

One more thing, the version number is 8.7.58.

[Vasil]

Hey @wvcadle,

Thank you for the info!

Are you able to see the ffw/back buttons on any other track?
They should be podcast specific and not appear on song tracks at all.
Let us know and we'll gladly take a further look!
Thanks!

[wvcadle]

No, I have the 15 second skip forward and back on other tracks.  I've only noticed this when I started listening to the album referenced in my OP.  I don't use podcasts on Spotify.

[Kiril]

Hi there @wvcadle,

Thanks for your additional info and screenshots.

To clear any confusion, can we confirm that you mean that you've noticed just a visual discrepancy between the icons displayed on the widget and the ones in the inside app view?

Is there any functionality swapped for you as well, or both pairs of buttons you observe on your iPhone (those in app and the one your widget) actually change the song completely i.e. not fast forwarding seconds within the same track?

Good that you've also reported your Spotify version, as there seems to be a newer one out by now, so we advise you to go for an update to be sure you're rocking with the latest one. Aslo can you share with us the actual model and iOS version of your iPhone? We need this context info so we can better replicate the situation on our end and give a sound answer here.

Keep us posted, we'll be on the lookout for your reply.

[wvcadle]

There isn't a visual discrepancy.  The buttons I have either take you completely back to the beginning of the song or skip to the next song.  On THIS album, the 15-second skip back and forward buttons have been completely REPLACED by previous and next track buttons.  I have an iPhone 12 Pro Max with iOS version 15.6.1, which should be the latest.  I'll make sure the Spotify app is updated and report if that resolves anything.

[wvcadle]

I just checked the version of the Spotify app, and it's now 8.7.60, and nothing has changed.  The problem persists.

[OscarDC]

Hey @wvcadle,

Thank you for keeping in contact.

According to the info you sent, it might be a confusion about the playback buttons. The buttons to skip 15 seconds forward or backwards, along with the speed multiplier button are only available during podcast playbacks as seen below. 

Currently, these buttons are not available when playing albums, playlists or liked songs as they get replaced by the Shuffle, Repeat, Skip back and Skip forward buttons during playback.

In case you have an album showing the podcasts buttons, most likely the album was uploaded in a podcast format. However, if you have other different albums showing the 15 seconds buttons, send us the URI of that album to take a closer look.

We'll be on the lookout.