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Some tracks wont play

Some tracks wont play

My girlfriend is having an issue with some (several) tracks not being able to play and not sync (offline playlist) either on her iPhone 4 (tried two different models, with the same issue).

When trying to play a track it looks like the picture below:

 

 

Anyone who knows what is up? It is working on her pc so it's not the tracks themselves which are errorous. Other tracks affected are Eminem - 'Til I Collapse and First Aid Kit - Blue just to name a few.

Reply
1 Reply

Hi there,
Welcome at the Spotify Community!

 

Unfortunately your screenshots isn't visible. Would you mind to share it again with us? 

 

Has she already tried to simply logout and login afterwards? Sometimes something easy add this already fixes the problem. 

 

You may also try to fix it by reinstalling Spotify. To do that, please follow the steps in the link below:
https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

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