Song won’t play after 10 second mark or not at all

[rebecuix]

I have an iPhone X that is up to date with the latest software, I have Spotify premium and the app version I have is 8.6.48.1180

My issue is every song I play stops playing at the 9, 10, 11 second mark and then no other songs play at all. I have checked my internet connection, used my cellular data, connected to other Wi-Fis, tried off Bluetooth and on Bluetooth, cleared my cache, and offloaded the Spotify app and reinstalled it. Please help with this issue. I can’t listen to anything!

[MafeG]

Hi @rebecuix,

Welcome to the Community and thank you for posting!

We understand you already reinstalled the app. Could you try performing a clean reinstall of the app? This one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

Let us know how it goes.

[rebecuix]

I just tried this, it didn’t help unfortunately.

[stephcheetham]

Commenting here as I am currently experiencing the same issues. Nothing seems to help and its been weeks now. For whatever reason, it ONLY happens with my downloaded songs. Songs that I do not have downloaded play fine. It happens regardless of if I am connected to the internet or not. 

[Jeremy]

Hi there @rebecuix,

Thank you for your reply and confirmation.

Can you confirm if this occurs on one specific device or multiple devices?

We suggest that you make sure of the following:

• Soft reset of the device
• Try an alternative device (if possible)
• Ensure the operating system is up-to-date
• Ensure device has enough storage space

Keep us posted 🙂
 

Take care!