Sound Not Working iPhone 4

[Nobletwice]

Hi, the sound doesnt work on my moms iPhone 4. The song plays but no sound. It has worked a year ago and she hasnt used spotify since then. I have updated her phone and downloaded the latest version of Spotify. Still no sound. Any suggestions on what to try next?

/Dan

[Maxim]

Hey @Nobletwice,

What version of the Spotify app are you currently using and what iOS version?

Let me know 🙂

[Nobletwice]

Hi Maxim,
Its 6.8.0.3786 for Spotify and  9.3.5(13G36) for Iphone.

[Maxim]

Are you sure about that? The latest (and last) iOS version for the iPhone 4 is 7.1.2 so I don't think that it's possible that your iPhone 4 runs on iOS 9.3.5.

The iPhone 4 is also not supported by Spotify anymore: https://support.spotify.com/article/spotify-system-requirements/

[Nobletwice]

I thought so but you are probably right I think it might be an iPhone 4s. Could that be possible given the IOS it runs?