Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Sound stops periodically for couple seconds and then is distorted after.

Sound stops periodically for couple seconds and then is distorted after.

So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored and jumbled. It sounds like its "missing frames".

 

I have tested streaming on SoundCloud or Apple Music and i do not experience the same issues. 

 

couple things to note: 

  1. i just updated to iOS 11.3. I was not noticing this issue on 11.2.6. iPhone 7 Plus. 
  2. I have killed the app relaunched, problem still occurs.
  3. I have logged in and out, problem still occurs.
  4. I have deleted the app and reinstalled, problem still occurs.

This is pretty annoying since I pay for premium and its such an unpleasant experience while trying to listen to music.

 

Reply
2 Replies

Hey! Let’s try reinstall the Spotify app.

Already tried (#4 in my list of things tried). Issue sill occurs

Suggested posts