Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64395 Views
  • 16 replies
  • 37 likes
  • 64395 Views
  • 16 replies
  • 37 likes

Where is the radio option and the lyrics??

Im a premium user. You have just debuted spotify in israel, and two days later theese two options are gone. Where can find them? is this an update? what is going on?TIA.

  • Newbie
  • Im a premium user.  You have just debuted spotify in israel, and two days later theese two options are gone. Where can find them? is this an update? what is going on? TIA.
  • Hubo
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Failed log in on iPhone

Hi,I have a premium account but cannot log in from my iPhone (can log in from my desktop though). I have resetted my password but it still does not work. The messege I receive is: "log in failed. username or password incorrect". Can someone please he...

  • Newbie
  • Hi, I have a premium account but cannot log in from my iPhone (can log in from my desktop though). I have resetted my password but it still does not work. The messege I receive is: "log in failed. u...
  • Maxim
  • Spotify Star
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! Rename Playlist

Hi guys...can I rename a playlist?Thks!

  • Visitor
  • Hi guys...can I rename a playlist? Thks!
  • maimusic25
  • Newbie
  • 112362 Views
  • 9 replies
  • 1 likes
  • 112362 Views
  • 9 replies
  • 1 likes

Streaming

Can I stream songs from pc to ipad? Or do I have to download them to the ipad via the PC app? It appears you can stream to an Android device.

  • Casual Listener
  • Can I stream songs from pc to ipad? Or do I have to download them to the ipad via the PC app? It appears you can stream to an Android device.
  • user-removed
  • Not applicable
  • 808 Views
  • 3 replies
  • 0 likes
  • 808 Views
  • 3 replies
  • 0 likes

Spotify synchronisiert "songs" nicht

Hi,Ich habe heute morgen auf meinem iPhone in Spotify 2 Lieder mithilfe des kleinen "Plus" an jedem Song in meine "Songs" Bibliothek hinzugefuegt. Diese wollte ich gerade beim arbeiten hoeren, allerdings synchronisiert sich diese Bibliothek nicht meh...

  • Regular
  •  Hi, Ich habe heute morgen auf meinem iPhone in Spotify 2 Lieder mithilfe des kleinen "Plus" an jedem Song in meine "Songs" Bibliothek hinzugefuegt. Diese wollte ich gerade beim arbeiten hoeren...
  • Luke
  • Spotify Star
  • 25839 Views
  • 3 replies
  • 1 likes
  • 25839 Views
  • 3 replies
  • 1 likes

Bug that plays random music

Hi, I have the most annoying bug with Spotify. I listen to my music as usual and then all of a sudden, some random song starts playing (of some annoying dance music artist I have never even heard of!!) and then, when I try and go back to my music, 10...

  • Casual Listener
  • Hi, I have the most annoying bug with Spotify. I listen to my music as usual and then all of a sudden, some random song starts playing (of some annoying dance music artist I have never even heard of!...
  • Indre123
  • Casual Listener
  • 1072 Views
  • 2 replies
  • 0 likes
  • 1072 Views
  • 2 replies
  • 0 likes

Imported music skipping

Starting yesterday Spotify started to skip all of the songs I imported from my phone. The song will play for maybe a second then be skipped. I already tried resetting my phone, uninstalling and reinstalling, and my phone and Spotify is up to date. An...

  • Casual Listener
  • Starting yesterday Spotify started to skip all of the songs I imported from my phone. The song will play for maybe a second then be skipped.    I already tried resetting my phone, uninsta...
  • Ducky3
  • Casual Listener
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album art and track length info incorrect over USB during a playlist (iOS)

If I have my iPhone connected to my car over USB the album art and track length are incorrect. If I play any song, and let it complete the song and go to the next song in the playlist, the album art and track length will be for the previous song, and...

  • Music Fan
  • If I have my iPhone connected to my car over USB the album art and track length are incorrect. If I play any song, and let it complete the song and go to the next song in the playlist, the album...
  • mattlokot
  • Music Fan
  • 3516 Views
  • 15 replies
  • 1 likes
  • iOS
  • 3516 Views
  • 15 replies
  • 1 likes

My songs/playlists randomly disappeared/replaced

Spotify was fine this morning. Start listening this afternoon and some random device (that isn’t mine) kept popping up, random music that isn’t mine kept playing randomly. Check my music, all gone. No songs, play lists, followed stations, none. Doubl...

  • Newbie
  • Spotify was fine this morning. Start listening this afternoon and some random device (that isn’t mine) kept popping up, random music that isn’t mine kept playing randomly. Check my music, all gone. N...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Can’t find my songs

I recently upgraded from an iPhone SE to an iPhone7 and when I download the app I couldn’t find my music unde the “songs” tab. I tried to download each song again but as soon as I try to add the song it says that it was deleted from my library, as if...

  • Newbie
  • I recently upgraded from an iPhone SE to an iPhone7 and when I download the app I couldn’t find my music unde the “songs” tab.  I tried to download each song again but as soon as I try to add t...
  • Robert_W
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Lost all songs

Hi spotify community! I have never ever had a problem with Spotify and I’ve had my account working flawlessly since 2015. Now I went into my Spotify app on my iPhone and I couldn’t log in, which was weird since I never logged out. So then I went onto...

  • Newbie
  • Hi spotify community! I have never ever had a problem with Spotify and I’ve had my account working flawlessly since 2015. Now I went into my Spotify app on my iPhone and I couldn’t log in, which was ...
  • Robert_W
  • Community Legend
  • 5191 Views
  • 1 replies
  • 0 likes
  • 5191 Views
  • 1 replies
  • 0 likes

App dose not seem to work

I cant log in, I hit the log in button and nothing happens. 

  • Casual Listener
  • I cant log in, I hit the log in button and nothing happens. 
  • Duly244
  • Casual Listener
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Search By Label Not Working on iOS or Mac apps

Anyone else having a problem with searching by label on Mac and iOS apps?If you didn't know already, you could do a search by a record label name by typing this into the seach field:label:"Label Name Example" It doesn't seem to work for me on my Appl...

  • Newbie
  • Anyone else having a problem with searching by label on Mac and iOS apps? If you didn't know already, you could do a search by a record label name by typing this into the seach field: label:"Label ...
  • Garfo
  • Newbie
  • 851 Views
  • 2 replies
  • 1 likes
  • 851 Views
  • 2 replies
  • 1 likes

Superuser Contribution Super small text since updating?

Since updating to the latest version, my search text and some other text has gotten WAY TOO SMALL. And I mean like smaller than anybody else's... Compared to my friends Spotify the text is microscopic. I haven't made any changes to my phone settings,...

  • Newbie
  • Since updating to the latest version, my search text and some other text has gotten WAY TOO SMALL. And I mean like smaller than anybody else's... Compared to my friends Spotify the text is microscopi...
  • majorge
  • Newbie
  • 937 Views
  • 2 replies
  • 2 likes
  • 937 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution No Radio Button on iOS iPhone X

Downloaded the latest version of Spotify on my iPhone X. There is no radio button on the app menu. I have icons for "Home, Search, Your Playlists, and Premuim", but nothing for radio. Any ideas?

  • Regular
  • Downloaded the latest version of Spotify on my iPhone X. There is no radio button on the app menu. I have icons for "Home, Search, Your Playlists, and Premuim", but nothing for radio. Any ideas?
  • docsgp
  • Regular
  • 8945 Views
  • 9 replies
  • 0 likes
  • 8945 Views
  • 9 replies
  • 0 likes

iOS spotify app won't keep offline playlists

I recently deleted my spotify app and re-downloaded it in order to free up some space on my iphone. Now when I try to download a playlist and listen to it offline, I get the a message which says: Offline PlaylistsYou can download to a maximum of thre...

  • Casual Listener
  • I recently deleted my spotify app and re-downloaded it in order to free up some space on my iphone.   Now when I try to download a playlist and listen to it offline, I get the a message which ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Lost the mix it originally showed me when I signed up

When I signed up a couple days ago, it showed me the thing where it asked me what artists I like and made three playlists based on my respond. I downloaded and listened to one, and now the other two are gone. I only have the one playlist because it s...

  • Casual Listener
  • When I signed up a couple days ago, it showed me the thing where it asked me what artists I like and made three playlists based on my respond. I downloaded and listened to one, and now the other two ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Free Trial

So I accidentally hit the isgn up button for the free 7 day trial, and I want to cancel it but it will not let me. Since I did not give any billing information it will not charge me right? It will just go back to normal after 7 days?

  • Newbie
  • So I accidentally hit the isgn up button for the free 7 day trial, and I want to cancel it but it will not let me. Since I did not give any billing information it will not charge me right? It will ju...
  • mddrill
  • Casual Listener
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't show up on lock screen

The spotify bar wont show up om my lock screen while playing music. It´s been this way since I downloaded the IOS 11 beta, but i just downloaded the official IOS 11 yesterday and it´s still not showing up. The only solution i´ve found is to restart t...

  • Newbie
  • The spotify bar wont show up om my lock screen while playing music. It´s been this way since I downloaded the IOS 11 beta, but i just downloaded the official IOS 11 yesterday and it´s still not ...
  • LukasW97
  • Newbie
  • 86982 Views
  • 58 replies
  • 23 likes
  • 86982 Views
  • 58 replies
  • 23 likes