Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79989 Views
  • 19 replies
  • 37 likes
  • 79989 Views
  • 19 replies
  • 37 likes

Sound stops periodically for couple seconds and then is distorted after.

So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored and jumbled. It sounds like its "missing frames". I hav...

  • Casual Listener
  • So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored...
  • changerrs
  • Casual Listener
  • 1234 Views
  • 2 replies
  • 0 likes
  • 1234 Views
  • 2 replies
  • 0 likes

Home, search and radio page don’t work

Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home, explore, search and radio page give an error every time I try to use them. Can anyone he...

  • Casual Listener
  • Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home,  explore, search and radio page ...
  • user-removed
  • Not applicable
  • 818 Views
  • 3 replies
  • 3 likes
  • Home
    iphone
    Search
  • 818 Views
  • 3 replies
  • 3 likes

Deleting downloaded tracks doesn't free up space

When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be deleting the entire app. This shouldn't have to be t...

  • Regular
  • When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be d...
  • 12127933695
  • Regular
  • 942 Views
  • 4 replies
  • 0 likes
  • 942 Views
  • 4 replies
  • 0 likes

Play Music without insert SIM Mobil Card

Hello,i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation

  • Newbie
  • Hello, i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation
  • user-removed
  • Not applicable
  • 2262 Views
  • 1 replies
  • 0 likes
  • 2262 Views
  • 1 replies
  • 0 likes

Songs start at 10 seconds.

I have spotify on my iPhone and every time a song plays it starts at 10 seconds. I even tried logging out and skiping the song, nothing works.

  • Newbie
  • I have spotify on my iPhone and every time a song plays it starts at 10 seconds. I even tried logging out and skiping the song, nothing works. 
  • user-removed
  • Not applicable
  • 1150 Views
  • 2 replies
  • 1 likes
  • 1150 Views
  • 2 replies
  • 1 likes

Download TAB gone from app. BRING IT BACK!

Ref to https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/1/thread-id/87960.THIS IS NOT SOLVED, the workaround does not make sense. Bring the download tab back, this is ridiculous. 7 days and i’ll cancel my premium a...

  • Casual Listener
  • Ref to https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/1/thread-id/87960.THIS IS NOT SOLVED, the workaround does not make sense. Bring the download tab back,...
  • user-removed
  • Not applicable
  • 584 Views
  • 1 replies
  • 1 likes
  • App download tab gone premium
  • 584 Views
  • 1 replies
  • 1 likes

App just syncs half of my local files

I did everything as shown on the Website, but the app just stops the sync-process halfway through.My playlist is:- 100% .mp3 and not corrupted- playable on my desktop- syncing some songs but then stops- not showing the songs that are not synced, it j...

  • Newbie
  • I did everything as shown on the Website, but the app just stops the sync-process halfway through. My playlist is: - 100% .mp3 and not corrupted - playable on my desktop - syncing some songs bu...
  • user-removed
  • Not applicable
  • 1143 Views
  • 1 replies
  • 0 likes
  • 1143 Views
  • 1 replies
  • 0 likes

Waiting to download

I have an iPhone 8+ with the latest version of Spotify and I’m trying to download my offline music library and it says waiting to download, and it doesn’t change no matter how fast my WiFi is. I’m not using a computer in any way, just the phone.

  • Newbie
  • I have an iPhone 8+ with the latest version of Spotify and I’m trying to download my offline music library and it says waiting to download, and it doesn’t change no matter how fast my WiFi is. I’m no...
  • user-removed
  • Not applicable
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Cant see radio on iphone

Im using Spotify on both PC and iphone, as premium. In my PC im able to use the radio option and as well see on every song possibilities to create a radio station. The problem is that i dont have radio option at all while using the app on IOS , cant ...

  • Casual Listener
  • Im using Spotify on both PC and iphone, as premium. In my PC im able to use the radio option and as well see on every song possibilities to create a radio station. The problem is that i dont have rad...
  • user-removed
  • Not applicable
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

iphone X

Since I've purchased the iphone X, the songs on spotify do not move to the next song. I do have an apple watch so I'm not sure if that's the problem. I have to move it forward manually.

  • Newbie
  • Since I've purchased the iphone X, the songs on spotify do not move to the next song. I do have an apple watch so I'm not sure if that's the problem. I have to move it forward manually.
  • user-removed
  • Not applicable
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Why don't my local files save to my iPhone anymore?

I don't know what happened, considering I decided to switch to Spotify less than a week ago. I googled how to get my local files on my phone by syncing my Mac and my iPhone and pressing save on my iPhone when I play the song on my Mac. Simple enough....

  • Newbie
  • I don't know what happened, considering I decided to switch to Spotify less than a week ago. I googled how to get my local files on my phone by syncing my Mac and my iPhone and pressing save on my iP...
  • user-removed
  • Not applicable
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

no radio option on ios app romania

Why there is no radion button on ios romanian app? However the radion button is present on android.

  • Newbie
  • Why there is no radion button on ios romanian app? However the radion button is present on android.
  • user-removed
  • Not applicable
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Google Player ( Chrome) Changing songs by itself

i’am having this problem for 2-3 months and im about the getting annoyed pls fix this

  • Casual Listener
  • i’am having this problem for 2-3 months and im about the getting annoyed pls fix this 
  • kazuyavia
  • Casual Listener
  • 760 Views
  • 5 replies
  • 0 likes
  • 760 Views
  • 5 replies
  • 0 likes

premium

Hello dear Spotify team, this morning I paid your money but my premium user is not active yet. Can you help me

  • Visitor
  • Hello dear Spotify team, this morning I paid your money but my premium user is not active yet. Can you help me
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Video streaming in Malaysia

Hi I’m not sure anyone started this similar topic but I just want to know is video streaming available in Malaysia? I can’t find any video tab to click in Spotify browse as suggested in community support. Using iPhone with latest Spotify update. Than...

  • Casual Listener
  • Hi I’m not sure anyone started this similar topic but I just want to know is video streaming available in Malaysia? I can’t find any video tab to click in Spotify browse as suggested in community sup...
  • user-removed
  • Not applicable
  • 1091 Views
  • 3 replies
  • 2 likes
  • 1091 Views
  • 3 replies
  • 2 likes

New Perspective Panic! At The Disco

I've been trying to see if New Perspective by Panic! is on spotify and i googled it and it took me to where it would be on spotify and it had an album cover and everything but there was now song? Is it a glitch or is it just not on there?

  • Casual Listener
  • I've been trying to see if New Perspective by Panic! is on spotify and i googled it and it took me to where it would be on spotify and it had an album cover and everything but there was now song? Is ...
  • user-removed
  • Not applicable
  • 10269 Views
  • 5 replies
  • 6 likes
  • 10269 Views
  • 5 replies
  • 6 likes

Solved!! No radio button on IOS

Hi, i have no radio button to start a station based on a song. We just received spotify in South Africa.. very happy customer. But no radio button

  • Casual Listener
  • Hi, i have no radio button to start a station based on a song. We just received spotify in South Africa.. very happy customer. But no radio button
  • user-removed
  • Not applicable
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Autoplay option missing on iPhone 7 Plus

I have the latest version of the app as well as latestest iOS (11.2.6) but there is no Autoplay slider button under Settings, Playback

  • Casual Listener
  • I have the latest version of the app as well as latestest iOS (11.2.6) but there is no Autoplay slider button under Settings, Playback
  • user-removed
  • Not applicable
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

Greyed out titles

I have several songs in my playlist that are 'greyed out'. The titles all appear to be ones that I've brought over to my playlist from iTunes. They're songs I "own" - either downloaded from a CD I own or they're ones that I have purchased. The songs ...

  • Newbie
  • I have several songs in my playlist that are 'greyed out'.  The titles all appear to be ones that I've brought over to my playlist from iTunes. They're songs I "own" - either downloaded from a C...
  • user-removed
  • Not applicable
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

iPhone not syncing local files from laptop

My iPhone isn't syncing local music from my MacBook for some reason. I followed the tutorial on the Spotify website but I still can't get it to work. I can listen to the local playlists on my Mac. I can even see them on my iPhone and see how many son...

  • Newbie
  • My iPhone isn't syncing local music from my MacBook for some reason. I followed the tutorial on the Spotify website but I still can't get it to work. I can listen to the local playlists on my Mac. I ...
  • user-removed
  • Not applicable
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes