Spotify Abruptly Stops Playing on Sonos

[AntGil]

Plan

Premium

Country 
Australia

Device

(iPhone 13)

Operating System

(iOS 16.6.1.)

My Question or Issue

I have a really strange issue when streaming from the Spotify App on iPhone 13, and from the Desktop version of Spotify on iMac (Catalina) to my Sonos system.

No matter which Sonos speaker I stream to (I have different speakers connected via WiFi and hardwire), every song listed at 14-song intervals (e.g., the 14th, 28th, 42nd, 56th, etc.) in whatever playlist or album currently playing always stops abruptly 10 seconds before the end. It still shows as playing in the Spotify Connect App, but isn't playing on the speaker, once the track timer completes it then starts playing the next song. I don't have this issue when using the Sonos App to play Spotify, or have this problem with another streaming service I use or radio, only in Spotify.

This has been a problem for a few months now, so not sure if it started after an iOS or Spotify update. Seems bizarre? Sonos support identified an issue in the diagnostics. Initially, they suspected interference as the cause, but the consistent repetition of the error every 14th song, along with subsequent 14th songs, suggests that there might be another issue within the Spotify app or on the desktop.

I've powered down all devices, reset the modem, factory-reset my Sonos devices, logged out of all accounts, removed the Sonos, Spotify apps from my phone/desktop, reinstalled them again, cleared queues and cache, but the issue continues to persist.

Any help in identifying whats wrong will help.

[MihailY]

Hey @AntGil,

Thanks for reaching out and kudos for your detailed post and the troubleshooting you've done so far.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Cheers,