Spotify App Crashing on iOS

[Dennis6101990leon]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,  healthinsurancemarket

I’ve been experiencing an issue with my Spotify app on my iPhone, where it keeps crashing unexpectedly. I’ve tried some basic troubleshooting steps like updating the app and clearing the cache, but the problem persists.

The app tends to crash when I’m in the middle of streaming music or browsing through playlists. It’s quite frustrating as it interrupts my listening experience. I’ve noticed this happens more often when my phone’s battery is low or when I have multiple apps running in the background.  

Has anyone else faced this issue? If so, how did you manage to resolve it? Any advice or tips would be greatly appreciated!

I hope the information may helps you. 

[MateusM]

Hey there @Dennis6101990leon! Welcome to the Community! 🙂 

Since you already tried a clean reinstall and the issue is still there, could you check if the Spotify app is up to date by looking for any pending updates in the App Store?

Can you also try logging in on another iOS device from a relative or friend and trying to reproduce the same behavior?

Looking out to your reply.
/Mateus