Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70925 Views
  • 16 replies
  • 37 likes
  • 70925 Views
  • 16 replies
  • 37 likes

Superuser Contribution Re: The play button doesn’t work and I can’t play anything on my iphone

Iphone 13 - ios 16.3.1Spotify app - 8.9.40 Hello, I am facing the same issue. Started happening out of nowhere now I just see the songs in Playlist dimmed out and just won't play at all. Any help would be appreciated. Thanks.

  • Visitor
  • Iphone 13 - ios 16.3.1 Spotify app - 8.9.40   Hello, I am facing the same issue. Started happening out of nowhere now I just see the songs in Playlist dimmed out and just won't play at all. A...
  • Yordan
  • Moderator
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Spotify buffering constantly or songs won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, marykayintouch My Spotify app is constantly buffering, or audio stutters. When I am go...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • MateusM
  • Spotify Star
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Spotify Connect not working

PlanPremiumCountryUKDeviceiPhone SE, iPad 2019Operating SystemiOS 17.5 My Question or IssueSince the latest Spotify app update, whenever I try to connect to a device, it just shows “Connecting” very briefly then reverts to “Devices Available” without...

  • Regular
  • Plan Premium Country UK Device iPhone SE, iPad 2019 Operating System iOS 17.5   My Question or Issue Since the latest Spotify app update, whenever I try to connect to a device, it just...
  • MateusM
  • Spotify Star
  • 755 Views
  • 3 replies
  • 0 likes
  • 755 Views
  • 3 replies
  • 0 likes

Repeating mid-song

PlanPremiumCountryMalaysiaDeviceiPhone 13Operating SystemiOS 17.4.1 I have an issue with songs repeat mid-song, I would be listening to a song and when it reaches the second half of chorus the song would repeat the front chorus and the scroll bar wou...

  • Casual Listener
  • Plan Premium Country Malaysia Device iPhone 13 Operating System iOS 17.4.1   I have an issue with songs repeat mid-song, I would be listening to a song and when it reaches the second ha...
  • MateusM
  • Spotify Star
  • 389 Views
  • 4 replies
  • 0 likes
  • Songs Repeating
  • 389 Views
  • 4 replies
  • 0 likes

App crashing constantly. Again.

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 16.7.7App version8.9.40.506 My Question or IssueThe app is once again crashing constantly while I'm using it. The issue usually happens when I'm listening to a podcast. Either the podcast will...

  • Music Fan
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 16.7.7 App version 8.9.40.506   My Question or Issue The app is once again crashing constantly while I'm using it. Th...
  • MateusM
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Volume resets to max when scrolling through instagram stories

Hi everyone, for quite some time I'm experiencing an issue with volume, which kind of freaks me out so much, that I'm starting this thread here. Every time I'm scrolling through Instagram Stories on my iPhone XR, running iOS 12.3.1, while listening t...

  • Newbie
  • Hi everyone,   for quite some time I'm experiencing an issue with volume, which kind of freaks me out so much, that I'm starting this thread here.   Every time I'm scrolling through Ins...
  • Kldrobb
  • Visitor
  • 12925 Views
  • 5 replies
  • 11 likes
  • Instagram
    loud
    Max
    revert
    Stories
    Story
    volume
  • 12925 Views
  • 5 replies
  • 11 likes

Superuser Contribution Selected song is not playing, and songs in playlist are not showing

So when I play a songs, I only get a preview of the song and the selected song is not playing, also the songs that I add to my playlist are not showing up... do I need to get premium now?? PlanFreeCountryUnited StatesDeviceiPhone 14 Operating Systemi...

  • Newbie
  • So when I play a songs, I only get a preview of the song and the selected song is not playing, also the songs that I add to my playlist are not showing up... do I need to get premium now??  &nb...
  • tom_1800
  • Visitor
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify app crashing when trying Opening the app

PlanPremiumCountry DeviceiPhone 15proOperating System My Question or IssueSpotify app crashing when trying To open the app

  • Newbie
  • Plan Premium Country   Device iPhone 15pro Operating System   My Question or Issue Spotify app crashing when trying To open the app
  • Ivelina
  • Moderator
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution album cover instead of the song when searching

I’m searching a song and it comes up. When pressing on it, it show the album the song is in instead of the actual song. It’s really annoying and in that way i can’t add it in my Liked folder. Im on IOS 17 and i have spotify free. Please fix this i’ve...

  • Newbie
  • I’m searching a song and it comes up. When pressing on it, it show the album the song is in instead of the actual song. It’s really annoying and in that way i can’t add it in my Liked folder. Im on I...
  • MartinT
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Deletes Downloads Randomly on iOS and desktop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUsa Devices:Iphone xs and lenovo Operating System(iOS 10, Windows 10) My Question or IssueSpotify keeps deleting ...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium   Country Usa   Devices: Iphone xs and lenovo &...
  • StereoGraph4
  • Casual Listener
  • 3483 Views
  • 8 replies
  • 1 likes
  • 3483 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do i share track with sound to Instagram story

When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it

  • Visitor
  • When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it
  • Susan_GP
  • Moderator
  • 2008 Views
  • 2 replies
  • 0 likes
  • 2008 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS app v8.9.38 crashes anytime the Play Queue is checked

This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" button to try and see the queue. The resulting exper...

  • Casual Listener
  • This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" b...
  • Susan_GP
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist

I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.

  • Visitor
  • I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.
  • Joan
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify switches from Car Bluetooth to Sonos at home

PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...

  • Regular
  • Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
  • twerff
  • Casual Listener
  • 7299 Views
  • 64 replies
  • 4 likes
  • blueooth
    Car
  • 7299 Views
  • 64 replies
  • 4 likes

Superuser Contribution spotify app on my apple watch wont let me change the sound

if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song, change the device that Spotify is using to the wat...

  • Visitor
  • if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song,...
  • FRANK-MR
  • Casual Listener
  • 1602 Views
  • 2 replies
  • 0 likes
  • 1602 Views
  • 2 replies
  • 0 likes

Superuser Contribution Using my phone as a remote causes a heap of issues

This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind. Both are on the same network and account. Songs d...

  • Regular
  • This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind...
  • Susan_GP
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate songs on iPhone Spotify local files

PlanPremiumCountryCurrently in Colombia DeviceiPhone 15 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueHello, for some reason when I activate local files on my iphone, it adds some duplicate songs to my library. Currently there are 2,203 track...

  • Gig Goer
  • Plan Premium Country Currently in Colombia   Device iPhone 15 Pro Max Operating System iOS 17.0.3   My Question or Issue Hello, for some reason when I activate local files on my ...
  • Yordan
  • Moderator
  • 2072 Views
  • 12 replies
  • 0 likes
  • 2072 Views
  • 12 replies
  • 0 likes

Why are songs getting cut off before they finish?

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

  • Newbie
  • When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!
  • MateusM
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album not playing/grayed out

PlanPremiumCountryUSDevice(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll other albums & songs are working aside from one album where the songs are gray. The same album is working for other users though.

  • Casual Listener
  •   Plan Premium Country US Device (iPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All other albums & songs are working aside fr...
  • Skstar
  • Newbie
  • 5358 Views
  • 14 replies
  • 0 likes
  • 5358 Views
  • 14 replies
  • 0 likes