Spotify App will not play when i close the screen. Spotify App will not play when i leave the app

[kyledalton7]

Whats going on here? I used to do these two things all the time! Why can i no longer listen to music when the app closes/screen turns off? If i cant fix this i am considering cancelling my account. Any advice out there?

[David]

Hey there!

One thing you might want to try is closing the application down in the multitask menu (double tap the home screen), and opening it up again. This should hopefully allow you to continue playing tracks when browsing outside of the app.

[thomasezra]

I have the same issue. I think it happened when I downloaded the new version of the app.

I've sent Spotify a complaint. I am so frustrated. I absolutely love this service but if this isn't resolved, I'm canceling my service asap and telling all my friends to do the same. 

[thomasezra]

This doesn't work. 

[David · Accepted solution]

Try the following instead - 

* Open the Spotify application

* Hold down the power button until the "Slide to power off" option appears

* Hold down the Home Button until the application shuts down

* Open the application account. 

You should be able to play tracks just fine now when browsing outside of Spotify on your iDevice. If not, try a clean installation. 

[thomasezra]

Trying now. I did delete the updated app and iOS4 works just fine. That'll be my backup plan. 

[thomasezra]

David,

I just went through the process you detailed. It worked out perfectly. Thanks for the help. I had a bit of a panic attack when I realized I couldnt multi task. 

Much apprecaited, 

Thomas E. 

[kyledalton7]

problem fixed. Thank you!

[thomasezra]

David, 

You should know that I got a tailored response from Spotify which I found to be less than helpful. If I hadn't used this forum, I would have likely cancelled my service and been very disgruntled. 

Thank you so much for your help. I love my music. 

Thomas E. 

[kyledalton7]

I second that motion. David is the man!

[XMAN810]

thsi worked! thanks a bunch it has been happeneing for a long time and was very annoying

[diplomatiick]

This worked for me as a permanent solution. Thank you!

[KiyaSqueaker]

None of this works for me i tried three times i reset everything. Nothing works

[Mark66]

Very helpful Dave I'm on my way again.

Although has Spotify released a patch?

[Jessmus]

Thanks David. This works 🙂

[airb330]

So why does every update seem to break something? I can't get it to work all of a sudden. If the app is not open with the screen on, it simply stops working. Apple music here I come...this type of stuff happens far too often for a paid service!

[Bob41]

That worked for me too. Thanks

[Dardas]

David is a legend !!!

works perfectly , thanks !

[12179925725]

Worked perfect-THANK YOU VERY MUCH!!!!!!!!

[annjule]

All i want to know is bhow to close spotify when I'm fi e listening to music