Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Premium Problems

Spotify Premium Problems

Recently I have bought a Spotify Gift Card for 1 month and used it to redownload my music back. When I tested it out, I realized that I could not use the Shuffle button. When I tried to listen to a album, it suggests songs from the artist. How can I fix this? If I try to press the shuffle button from the menu, it says "You discovered a Premium feature!" Even though I had premium.  It also adds a limit to skipping songs and my profile says that it's Premium. It only lets me download music to offline and that's it. When I redownload the Spotify app on the iPhone, it sets all my music to not downloaded. Any help?

Reply
0 Replies

Suggested posts