Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Premium Service Not Working.

Spotify Premium Service Not Working.

Hi! I've recently purchased Spotify on my mobile device(iPhone), I come to realize that it still believes I am a free user. I'm quite disappointed with this, because I would like to choose the songs I can listen to. This problem needs to be resolved because I've paid the full membership fee. Who must I contact?
Reply
9 Replies

It works now! Yes!!

I'm having the same issue. How did you get it resolved? Thanks!

I posted here and on iOS board and it was resolved in some hours. I didn't even have to do anything besides that.

I have the same issue with my Spotify Premium on my iPhone

 

Never mind. I just uninstalled and reinstalled the app and it started working

Hey there folks!!

 

I know there is sometimes some problems in Premium, but those problems are random and all you need is wait the update to arrive to your very lovely device 🙂

 

I know you like, you wait and you need PREMIUM! But this is coming. Just sit tight and wait the update. Update is on it's way. I know waiting something you really need is frustrating, but this worth waiting. Premium is soooo goood! 😃

 

Some folks managed to get update faster just by logging out and then back to Spotify. Tried already? Give it another try. 🙂

 

If no joy in 8 hours, just let me know and I escalate this to one member of Staffs!

 

Thanks so much and enjoy your life.

 

BTW: Spotify forever. 😉

I've tried using the help from the site but when I click album it still says I have to be a premium member, which I upgraded today. Please help 1225651113. Thank you


@johnnyangel wrote:

I've tried using the help from the site but when I click album it still says I have to be a premium member, which I upgraded today. Please help 1225651113. Thank you


Have a read at this topic 😉

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I have just signed up & paid for priemium service. When I try to access my play list I'm not recognized as a paying customer. Where's my premium service ???


@Tlruppe wrote:
I have just signed up & paid for priemium service. When I try to access my play list I'm not recognized as a paying customer. Where's my premium service ???

Try follow the steps in my link above 😉

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts