Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm having the same issue. How did you get it resolved? Thanks!
I have the same issue with my Spotify Premium on my iPhone
Never mind. I just uninstalled and reinstalled the app and it started working
Hey there folks!!
I know there is sometimes some problems in Premium, but those problems are random and all you need is wait the update to arrive to your very lovely device 🙂
I know you like, you wait and you need PREMIUM! But this is coming. Just sit tight and wait the update. Update is on it's way. I know waiting something you really need is frustrating, but this worth waiting. Premium is soooo goood! 😃
Some folks managed to get update faster just by logging out and then back to Spotify. Tried already? Give it another try. 🙂
If no joy in 8 hours, just let me know and I escalate this to one member of Staffs!
Thanks so much and enjoy your life.
BTW: Spotify forever. 😉
I've tried using the help from the site but when I click album it still says I have to be a premium member, which I upgraded today. Please help 1225651113. Thank you
@johnnyangel wrote:
I've tried using the help from the site but when I click album it still says I have to be a premium member, which I upgraded today. Please help 1225651113. Thank you
Have a read at this topic 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Tlruppe wrote:
I have just signed up & paid for priemium service. When I try to access my play list I'm not recognized as a paying customer. Where's my premium service ???
Try follow the steps in my link above 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…