Spotify Premium Trial

[SannaRomberg]

I read that you could try Spotify Premium for free, which I tried. And on the 21/03 it didn't work at all, beause it has gone 30 days. But the weirdest thing is that it doesn't work to buy Premium at all. So, today I went on my Outlook (hotmail) and I got a message 21/03 which said: 

Dear Customer,

We've tried a number of times but have been unable to renew your Spotify subscription.

We will try to process this payment again over the next couple of days. Should the payment not be cleared soon, you'll start to hear ads and, if you had a Premium subscription, you'll lose access to Spotify on your mobile phone.

What? It has gone 3 days since I got the message, nothing works. I have uninstalled Spotify on my iPhone 5 and on my laptop, still no work. I subscribed again, I checked my card details so I didn't do anything wrong, everything is correct.

Please fix it, I need Spotify

Ps, sorry for my english 🙂

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂

What is your subscription status on your online overview? You should also be able to see any receipts to see if you actually where on the trial. 

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to look in this a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter