Spotify Premium doesn't work!

[Germaine]

Hi! My songs cut off in the middle and after looking at the Spotify Community posts I've uninstalled and reinstalled the app. That made things worse! Now I can't play any music at all and I've already reinstalled multiple times. Please help!!!

[user-removed]

Hi Germaine, what platform/OS are you using? Is this happening over WiFi or data connection? On one device or on all of your devices?

[user-removed]

I suggest you try restarting your internet connection (if using WiFi) by turning your modem/router off and on again. If using data connection, turn off your mobile/tablet, wait about a minute or two and turn it back on. You may wanna try a few other websites too to see if they load properly.  If you're still having trouble, get in touch with support here.

[Germaine]

Hi! My internet connection is working fine and the problem persists on both wifi and data. I'm only using Spotify on my iPhone right now.

[MaryS]

Hi, sorry for the delay.

Looks like your phone gets clogged with unwated files and memory hogs. Try cleaning out the caches on your iPhone:

1. Press Settings > Safari.
2. Scroll down and tap Clear History and Website Data.
3. Tap Clear History and Data.
4. Proceed to Clear.

Then restart your iPhone and do a quick reinstall.

If still doesn't work, free up some memory on your phone.

1. Tap Settings > General usage
2. Tap Manage Storage.
3. Tap an item in Documents and Data.
4. Slide unwanted items to the left and tap Delete.
5. Tap Edit > Delete All to remove all the app's data.

Try updating your OS. 

🙂