Spotify Premium not longer working, but i paid...

[flexalt]

Hi there,

ive got a big problem...

I ve got spotify since 1,5 year now and never had issues, but this morning suddenly my iphone and my ipad both told me, that i should upgrade to premium, an also deleted my offline playlists, which have gotten quite big in the last months...

However, I checked my Bankaccount, and I paid at the beginning of the month, what ive been doing since I upgraded 1,5 year ago...

I tried reinstalling, rebooting etc. but nothing worked.... What can I do?!

Need help urgently 

[kbrooksc]

Hi there and welcome to the community @flexalt !

When you go to this page, https://www.spotify.com/account/overview/, what does it say for your Subscription Status?

[jappily]

My spotify says, I am Premium, so I can't upgrade. But the payment doesn't work - don't know why, I didn't change anything! It worked for a year! And i can't change my payment. 

So what can I do, I need Spotify on my phone 😞 😞 😞

[jappily]

My Account says: Premium.

I looked into my Bankaccount - the 9.99 were paid!

[Mgroc]

I'm having a similar problem. i have a Premium account which is not recognized by the app on my Iphone 4S after upgrading to the latest version.

An older version of the app on my Ipad works just fine. So I think this is a bug in the latest app version, which is really annoying.

[kbrooksc]

In that case, you will definitely want to contact the accounts team! They can help figure out what is going on. Use this form - https://www.spotify.com/us/about-us/contact/contact-spotify-support/.

[flexalt]

Du hast ein Abonnement für . Das Abonnement wird am Spotify Premium automatisch auf 2014-04-28 umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst.

this...

[Mgroc]

Thanks,I have opened a case for this issue (01417446) on Tuesday; no further information since that.

I'm getting the impression that there are a lot of german customers with premium accounts (like me) affected by this problem and Spotify is producing (at least in Germany) a lot of unhappy customers right now...