Spotify constantly pauses songs on iPhone and laptop

[RBspots]

I have been having problems with spotify for five days now. Basically I cannot stream or play downloaded music because after between 10 and 30 seconds the track will pause and won't restart until I nudge it on again. This happens on all playlists and music which I search for and stream directly. Given how much the service costs this is extremely annoying and of the problem is not sorted soon, I will cancel my subscription.

[andynes · Accepted solution]

Same problems with y spotify, currently on premium, constantly pausing on iphone, pc and boxee box

[eleonor]

Also the same problem here. Spotify keeps nagging about error code 114 afther the update.

[andynes]

got his off spotify

Hi there,

We just wanted to provide you with an update on the slow streaming problems with Spotify & Virgin.

Thank you to the users who performed some tests for us this enabled us to identify the cause of the issue.

As a result, we have now partnered up to improve the bandwidth capacity between Spotify and Virgin. For now this means that there is no resolution for your issue but we will be in touch as soon as we have a one for you.

If you have any questions, please let us know. We're happy to help!

Thanks for your continued patience.
Best wishes,

Spotify Customer Service

[Salmes]

My son has the same problem here in Sweden. The songs stops after 10-15 sec. He has tried to reinstall the app but nothing works.

[Aesthete]

I have a premium account on ios 5.1.1. Whether I listen to radio or arists, on wifi or 3g, all songs play for about 5 - 10 seconds before pausing for varying amounts of time before resuming.

I have trawled the web for solutions to this problem, I have no issues using Spotify on my home PC, but the mobile is often useless. I have tried changing the stream quality and this has no effect. I notice that others are having similar issues and no-one seems to have found a solution.

Unfortunately I am not willing to pay for a service which is useless to me 90% of the time. If the issue continues at the end of the month I will cancel my subscription.

[baudree]

Same problem for me based in London. On iOS spotify is just working and it sounds a waste of money.

Qobuz unfortunately in French is working fine though.

[Johnnyhated]

This topic is years old and still the same problem,plus songs songs constantly unsaved & redownload.no solution ,no help no customer support, not to mention spotify only plays when it feels like ,sometimes songs play sometimes they don't . I'm a premium member. I'm patientlying waiting for someone to make a similar music site that actually works like it's supposed to . This site has been around for years and they still haven't worked out the simplest of bugs . Laziness,I don't know my opinion is they just don't care . If they did we wouldn't have to use this ridiculous support forum. Which by the way had no way for me to start a topic . It came up one time niw the option has disappeared and hasn't returned in months. So you tell me. Someone please start a site that works like it's supposed to. Very frustrated. Just this morning I wrestled for an hour just trying to get it to connect to Bluetooth. Finally it just decided it felt like it. Unbelievable.