Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify crashes while opening

Spotify crashes while opening

My Spotify is crashing shortly after opening it.
I tried to install and deinstall it, I started my device new, logged in with a Different account but nothing works
Reply
1 Reply

Hi @Emikhlr, welcome to the Spotify Community!

 

Could you please try re-booting your phone?

Hold down both the Sleep/Wake button and the Home button until the screen go blank and the Apple logo appears.

  

Also, have you checked if this crash happens when connected both to the wi-fi and 3G/4G? If it only happens when the wi-fi is on, could you try opening the app in a different wi-fi network? 

 

Let me know if this helps.

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts