Spotify disappears on screen after start

[beatperny]

On my iphone, iPad and Galaxy  Spotify disappears very fast from screen after start. The app is still open in den background but it's impossible to keep it on the screen.

I have the problem since about 5 weeks. I have reinstalled Spotify several times, but the problem is still there.  On my my Windows desktop Spotify works well..

Can anyone can help me?

[Bittencourt]

Hi @beatperny,

For the iPhone and iPad, please try a soft reboot by holding the home and lock buttons together until the apple logo appears on screen and then have another try.

If it does not work, its worth trying to remove the application from your phone without the app store by going to:

Setting > General > Usage (took a while to load on my phone) > Manage Apps > Spotify > Delete App 

And then reinstall from App Store.

Let me know if this helps!

[beatperny]

Hi @Bittencourt

thanks for your quick answer.

I have tried both, the soft reboot and the delete from within the usage menu. None of these proposals helped to solve the problem. The new installed app still disappears within a fraction of a second from the screen.

I have googled many pages, it seems that I'am not the only one having this problem, however I found no solution so far. I have contacted Spotify, but no answer at the time.

[Bittencourt]

Oh, I'm sorry to hear that.

How did you contact Spotify?

You can simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Let me know how it goes!

[beatperny]

I have used the contact form. I will do the reply and keep you informed.