Spotify doesn't fit the screen iphone 4s

[neddakin]

Hi, so I updated to ios 7.1.2 and when i start spotify, the screen just become smaller and I can't tap anything

[Joe]

Hi. Have you tried restarting the iphone and reinstalling spotify?

[jeremygoh]

Hello @neddakin - welcome to the spotify community!

It shouldn't happen this way. If this problem persists for your other applications, I recommend you to restore your entire iOS

[neddakin]

yeah I have tried that but it doesn't help

[neddakin]

thankx. I only have problem with spotify. other apps r fine

[jeremygoh]

@neddakin

Mmm, you've tried reinstalling? Can you restart your device? Or try with another of friend's 4S?

Thank you.

[neddakin]

doesnt work 😞

[Thegreatpianoma]

I have the same problem with my iphone 5

[user-removed]

Hey guys, when you actually log in does the problem persist?

[Thegreatpianoma]

I can't even login. It doesn't not respond to my touch when I tap login. I can only swipe during the login screen and look at the video.

[user-removed]

That is unbelievably frustrating. You've tried tapping the bottom left corner where the Login button should be, too, I assume?

Hmm...what might be worth trying is going to Settings -> General -> Usage -> Spotify -> Delete App, then restarting your device with Spotify deleted by holding down both the power and home buttons for a couple of seconds, and then reinstalling again. I'm not entirely sure if this is any different than uninstalling from the home screen, but it's worth a shot.

[Thegreatpianoma]

Yea that didn't work.

[user-removed]

At this point, you should contact Spotify support and explain your issue to them so they can put their technical team on this. Fill out the form here: https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

and when you receive and automated response, just reply to the email (even if it says no-reply) explaining your issue and what you've done again. I hope this gets resolved! I can't for the life of me figure out why some people's Spotify apps would behave like this before even logging in.

[user-removed]

Another thing I've thought of is upon deleting Spotify from you phone, going into iTunes on your computer, going to the Store, going to "Purchased" under the Quick Links header on the right side of the screen, and hitting the X button that appears on the top right of the Spotify app icon. Then reinstalling again from your phone. Again, a long shot, but at this point worth a try. I really hope you figure this out!

[Thegreatpianoma]

Thanks! I really appreciate it!

[user-removed]

No problem. I'm assuming my last suggestion was a bust?

[Thegreatpianoma]

Yea lol.

[Peterrobertshaw]

The start up screen is tiny. it shrinks my screen image I have deleted and re install a few times now.

[jeremygoh]

Are you having this problem @Peterrobertshaw ?

https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Spotify-doesn-t-fit-the-screen-ipho...

If you do, go into that thread and provide your feedback to Spotify Support.

@user-removed any ideas on that?

[antrabat]

i have the same probleeem :(((