Spotify doesn't work

[michaelcharlie]

I have a a premium subscription and I see that it's up to date, but I can't browse for songs or play anything. Sometimes if I reinstall it will play a song or two and then it stops working again. How do I talk to someone about this problem?

[Ivan92]

Hi! And welcome to the Spotify Community!

To verify if you're account is properly set-up try if you can play music through the web player. https://play.spotify.com

It is diffucult to find out if you have a problem with your account or with the software on your device, this way we can easily find out 🙂

[michaelcharlie]

Yes it works.

[Ivan92]

That's great!

On the device where you have trouble with the playback is there enough free space availible and a stable internet connection?

[Jordi]

Hi there,

Would you mind filling in the template below? It makes it easier for us to locate the problem.

• Description of the issue 
• A more detailed description, using numbered steps
• What I expected to happen
• What actually happened
• Make and Model of device?
• Device’s Operating System
• Spotify version
• Network provider and country
• Screenshots
• When the issue started
• Does it occur in certain circumstances
• Troubleshooting attempted

[spotifyuser4923]

Your internet connection and your device's operating system may be slow or out of date. Try to make sure everything is update to the latest version.