Spotify interfering with Auto lock

[sarahs16]

Plan

Premium

Country

 USA

Device

iPhone X

Operating System

iOS 12

My Question or Issue

 Lately I’ve noticed that when I’m listening to music on Spotify and a notification pops up or I check my screen, the screen doesn’t auto lock after 30 seconds like I have in my settings. Auto lock works with all my other music apps. Anyone else notice this issue?

[TomLegend]

Hey folks, 

Thanks for flagging this with us. 

The team are working on a fix for this right now. As soon as we have more info, we'll post it here. 

Thanks again! 

[sarahs16]

I’ve updated my IPhone X to the latest iOS 12.3, currently running Spotify version 8.5.5.715, and the issue persists. 

[Guido · Accepted solution]

Hey!

Thanks for getting back in touch!

We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. We're always working to make Spotify a better experience. We'd recommend keeping an eye out for updates to the app.

Have a nice day.

[RaffGonz]

Guido,

That isn’t an acceptable response. This is a big security risk for all of us, leaving our devices unlocked without our permission. We haven’t requested an additional ‘nice to have’ feature - this is a stupidly basic function we shouldn’t even be thinking or talking about. 

This should really be escalated as a priority fix. 

[Zaxx92]

Still not working as it previously did.  Please fix.

[Wilton13]

I love my Spotify premium but I’m trying free premium of Amazon starting tonight for 30 days. If it doesn’t lock my screen, since I can download and skip, I may just switch. If it locks I’ll look further at other apps. 

I ride my MC and while I can change songs using my thumb controls. It’s nice seeing the next song if I want. Or at a light changing playlists quickly. I don’t touch it riding but can’t eadily unlock at a light with helmet and gloves. 

[Faeonera]

Dear Spotify,

I switched to an iPhone and have iOS 15.5. the phone still doesn't auto lock after my two minutes time frame when Spotify is open. 😞 A reinstall including deleting the cache and offload the Spotify app (in reverse order) didn't work.

Thus, the issue is still there. I have no problems with this on my Android.

[Yordan]

Hi @Faeonera!

Could you try disabling the Canvas feature on your iPhone from the app's settings to see if it would have any effect on this?

Let us know how it goes. Cheers!

[Faeonera]

Dear Yordan,

That did the job and it worked! (: 

Thank you so much! 

[DanialDE]

still not fixed yet.