Spotify Community

Bob2711 · 2018-03-23

I have a Spotify Premium Account in Switzerland. During my recent trip to the United States, all my stored albums did not work Offline. What is the problem?

Hubo · 2018-03-26

Hey,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

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View solution in original post

Hubo · 2018-03-26

Hey,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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